JENELEE BROOKS
Belleville,NJ
Summary
Experienced educated person looking To support the supervisors and management team with problem solving skills, effective teamwork and respect for deadlines while providing administrative and entry level talents with the goal of growing within the company. Goal-oriented professional, effective at dealing with individuals during stressful and confusing situations to address benefits needs. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
PHP Agency Inc.
New York , NY
2021.09 - Current
- Assisted customers in selecting the right life insurance coverage for their needs.
- Maintained records of client information, including policies and payment history.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Prepared quotes for prospective customers based on their individual needs.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Evaluated current financial situation of clients before recommending any policy changes.
Costumer Service Agent
Healthfirst
2016.08 - 2021.07
- Transfer calls to appropriate department
- Identify, research and solves customers issues using computer systems
- Follow up on customers inquiries not immediately resolved
- Research member billing and claims issues
- Handle and research customer complaints
- Ability to navigate through automated information systems to analyze the callers’ situation
- Serves as liaison between the customer and various departments.
- Resolved customer complaints quickly and efficiently.
Patient Transporter
Lenox Hill Hospital
New York , NY
2015.08 - 2016.07
- Provided timely transportation services for outpatients to various medical facilities.
- Operated lift devices such as stair chairs safely and efficiently.
- Performed regular maintenance checks on all transport vehicles before use.
- Delivered specimens to laboratory departments according to established procedures.
- Monitored vital signs during transport when required by the facility or physician orders.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
Visiting Nurse Services Of New York- Field Translator
1998.11 - 2015.06
- Translate Medical Terms and procedures between field staff and patients
- Clerical: Appointment scheduling, filling, and data entry
- Reinforce a high quality of patient care consistent between with VNS’ mission, principles, policies, and standards.
Education
Bachelor of Science in HealthCare Administration -
Axia College University Of Phoenix
05.2014
Skills
- Certified Medical Assistant
- Phlebotomy
- EKG
- Good work ethics
- Problem solver
- Ability to learn from my mistakes
- Teamwork
Activities
Fluent in Spanish
Languages
English
Professional
Spanish
Professional
Certification
- MA
- Licensed Insurance Agent
Timeline
Life Insurance Agent
PHP Agency Inc.
2021.09 - Current
Costumer Service Agent
Healthfirst
2016.08 - 2021.07
Patient Transporter
Lenox Hill Hospital
2015.08 - 2016.07
Visiting Nurse Services Of New York- Field Translator
1998.11 - 2015.06
Bachelor of Science in HealthCare Administration -
Axia College University Of Phoenix
- MA
- Licensed Insurance Agent
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