JENELL STATUM

* Answered inbound phone calls

* Assisted with clients inquiries

* Enrolled clients in on line banking

* Assisted with loan payments

* Enrolled customer's prescriptions in the mail order program

* Answered inbound and outbound calls

* Assisted with clients inquiries

* Managed large volume of phone inquiries

* Assisted customers with catalog purchases

* Actively listened to customers

* Answered inbound calls from customers

* Assisted with collections payments

* Transferred clients to the proper departments

* Managed large volume of phone inquiries

* Negotiated payment plans with customers

* Assisted clients with counseling referrals

* Managed large volume of phone inquiries

* Conducted presentations