Jenell Carter
Rochester,NY
Summary
Experienced Security Officer with expertise in CCTV surveillance, incident management, and conflict resolution. Maintains safety standards and creates secure environments through strong leadership and sound judgment during emergencies. Skilled in crisis intervention and responsive to high-pressure situations. Committed to fostering safety and improving security operations.
Overview
15
15
years of professional experience
Work History
Security Officer
Arrow Security Corp.
Smithtown, New York
06.2026 - Current
- Coordinated responses with law enforcement and emergency responders to effectively manage incidents and enhance safety.
- Maintained visible presence around property to deter unauthorized activity and ensure compliance with safety protocols.
- Monitored premises to safeguard individuals and property from potential threats.
Safety and Security Officer
Rochester City School District
Rochester, New York
04.2023 - 04.2026
- Monitored school premises, ensuring safety and security for students and staff through proactive surveillance.
- Monitored surveillance equipment, identified suspicious activity, and reported incidents to law enforcement.
- Collaborated with law enforcement to develop and implement enhanced security measures across the district.
- Investigated reports of theft, vandalism, or other criminal activities on property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Engaged students in safety practices, fostering a culture of awareness and responsibility in the school environment.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Security Officer
Securitas Security Services USA
Rochester, NY
10.2020 - 03.2023
- Monitored premises to ensure safety and security of all individuals.
- Secured personnel and premises through thorough inspections of buildings and consistent property patrols.
- Conducted regular patrols, identifying and addressing potential security risks.
- Monitored surveillance cameras, responding promptly to suspicious activity to enhance safety.
- Searched bags manually to identify prohibited items and contraband.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided a friendly greeting to staff, guests, vendors, and contractors arriving at the facility.
Security Officer I
Allied Universal Security Services
Rochester, New York
11.2011 - 03.2018
- Monitored premises to maintain safety and security standards.
- Monitored CCTV systems to ensure safety and security of premises.
- Trained new security personnel on protocols and procedures, enhancing team readiness and compliance.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained accurate logs of security-related activities to support incident response and policy adherence.
- Confirmed visitor identification prior to granting entry into the building.
- Identified safety hazards and implemented corrective actions, improving overall safety and reducing risk.
- Administered first aid and CPR during emergency situations.
- Accompanied visitors to various locations, enhancing their experience and safety. throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided customer service by assisting guests with inquiries and directions.
- Inspected fire extinguishers to ensure they were properly charged and operational.
Education
Nail Specialty And Waxing -
Continental School of Beauty And Culture
Henrietta, NY03-2011
GED -
Rochester Educational Opportunity Center
Rochester, NY11-2002
Skills
- CCTV surveillance
- General security
- Incident management
- Security screenings
- Evacuation procedures
- Attention to detail
- Fire safety
- First aid certified
- Monitoring monitoring
- Report writing
- Attention to detail
- Shift work experience
- Conflict resolution
- Conflict techniques
- Effective communication
- Conflict techniques
Timeline
Security Officer
Arrow Security Corp.
06.2026 - Current
Safety and Security Officer
Rochester City School District
04.2023 - 04.2026
Security Officer
Securitas Security Services USA
10.2020 - 03.2023
Security Officer I
Allied Universal Security Services
11.2011 - 03.2018
Nail Specialty And Waxing -
Continental School of Beauty And Culture
GED -
Rochester Educational Opportunity Center