Jenell Dancy
Houston,TX
Summary
Dynamic Telephone Triage Nurse with extensive experience at Texas Children's Hospital, excelling in clinical evaluation and thorough documentation accuracy. Proven ability to enhance patient understanding through effective communication and guidance. Successfully implemented triage protocols, improving response times and optimizing patient flow during peak hours, ensuring high-quality care in high-stress situations.
Overview
24
24
years of professional experience
Work History
Telephone Triage Nurse
Texas Children's Hospital
08.2018 - Current
- Conducted patient assessments to determine urgency and appropriate care level.
- Provided clear, concise information to patients regarding symptoms and treatment options.
- Utilized electronic health record systems to document patient interactions accurately.
- Collaborated with healthcare teams to ensure continuity of care for patients.
- Researched clinical guidelines to enhance decision-making processes in triage situations.
- Adapted communication styles to meet diverse patient needs effectively.
- Assisted in maintaining compliance with regulatory standards in telehealth services.
Testing Manager
Elsevier Inc
07.2015 - 08.2016
- Led testing initiatives to enhance product quality and reliability across multiple platforms.
- Developed and implemented testing strategies aligning with project goals and timelines.
- Mentored junior testers, fostering a collaborative environment and improving team performance.
- Analyzed test results to identify defects, driving continuous improvement in software development life cycle.
- Documented testing procedures for developers and future testing use.
Telephone Triage Registered Nurse
Texas Children's Hospital
07.2010 - 07.2015
- Conducted comprehensive assessments of patient symptoms to determine appropriate care pathways.
- Utilized electronic health record systems to document patient interactions and triage outcomes accurately.
- Educated patients on self-care strategies and when to seek further medical attention.
- Collaborated with multidisciplinary teams to ensure continuity of care for referred patients.
- Developed training materials for new staff, enhancing onboarding processes and overall team performance.
- Implemented triage protocols that improved response times and optimized patient flow during peak hours.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
Clinical Research Nurse
Texas Children's Hospital
05.2001 - 05.2010
- Conducted patient assessments and monitored responses to clinical trials.
- Collaborated with multidisciplinary teams to ensure protocol compliance and patient safety.
- Developed and implemented educational materials for participants regarding study procedures.
- Oversaw data collection and maintained accurate documentation in clinical trial databases.
- Evaluated adverse events, ensuring timely reporting and adherence to regulatory guidelines.
- Reviewed study protocols regularly for compliance with federal regulations, institutional policies, and good clinical practice guidelines.
- Ensured accurate and timely completion of study documentation, maintaining consistency across all sites and minimizing data discrepancies.
- Maintained detailed records of adverse events, facilitating timely reporting to regulatory agencies and sponsors.
- Collaborated with interdisciplinary teams to develop and execute high-quality clinical research studies.
- Managed complex patient care situations in the clinical trial setting by applying critical thinking skills and evidence-based practices.
- Enhanced patient safety by implementing evidence-based clinical practices and protocols in research trials.
- Developed strong relationships with patients and families, providing support and education regarding their participation in clinical trials.
- Supported Principal Investigators by coordinating day-to-day activities of clinical research projects, ensuring smooth operations.
- Provided expert nursing care to research participants, adhering to protocol requirements while prioritizing patient wellbeing.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Master of Science - Nursing Education
Prairie View A And M University
Houston, Texas06-2009
Bachelor of Science - Nursing
University of Texas At Galveston
Galveston, TX05-1999
Associate of Science - Nursing
Houston Community College
Houston, TX05-1994
Skills
- Thoroughness in documentation accuracy
- Clinical evaluation
- Comprehensive symptom review
- Guidance for patient understanding
Timeline
Telephone Triage Nurse
Texas Children's Hospital
08.2018 - Current
Testing Manager
Elsevier Inc
07.2015 - 08.2016
Telephone Triage Registered Nurse
Texas Children's Hospital
07.2010 - 07.2015
Clinical Research Nurse
Texas Children's Hospital
05.2001 - 05.2010
Master of Science - Nursing Education
Prairie View A And M University
Bachelor of Science - Nursing
University of Texas At Galveston
Associate of Science - Nursing
Houston Community College
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