Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jenelle Hyman

Elk Grove,CA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Store Manager

Starbucks
02.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Store Manager

G Star Raw
09.2019 - 07.2020
  • Perform and oversee store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing the facility
  • Complete floor changes, sales and promotional events for maximum financial results
  • Provide leadership and delegate responsibilities to ensure all required store task are completed
  • Create a compelling store experience by engaging consumers and modeling appropriate service behaviors to other team members, supervising and providing coaching on sales training process to ensure exceptional service and sales
  • Build loyal clientele through high-level of customer satisfaction.

Operations Manager

Comcast Cable and Xfinity Internet
01.2018 - 09.2019
  • Manage and hold others accountable for operational results in store procedures, payroll management, cash handling and inventory control
  • Ensure store visual standards follow visual merchandising direction, resulting in product presentation and housekeeping standards
  • Oversee store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
  • Ensure sound inventory management through an accurate receiving and sending merchandise process
  • Complete required paperwork and following all price change and ticketing procedures
  • Maintain interior and exterior upkeep of building.

Store Manager/Market Leader

Champs Sports
07.2007 - 07.2017
  • Work with District Manager to develop and flex store business strategies, programs, and growth across all categories
  • Meet store financial plans through decisions and leading the store team To accomplish performance goals
  • Recruit and make hiring, pay and termination decisions for positions underneath hierarchy, including members of store management
  • Create succession and development plans for continued growth of talent within store and district.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

Business Administration -

Sacramento City College
Sacramento, CA
05.2006

Associate in Science -

SCOE Career Technical Education
Sacramento, CA
05.2004

General -

Grant High School
Sacramento, CA
06.1999

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Team leadership and coaching
  • Store Merchandising

Accomplishments

  • Coach of the year 2013 and 2014
  • Sales Leadership award 2011, 2012, 2014, and 2015
  • Shrink Award 2010, 2011, 2013, 2014, 2015 and 2016

Timeline

Store Manager

Starbucks
02.2022 - Current

Store Manager

G Star Raw
09.2019 - 07.2020

Operations Manager

Comcast Cable and Xfinity Internet
01.2018 - 09.2019

Store Manager/Market Leader

Champs Sports
07.2007 - 07.2017

Business Administration -

Sacramento City College

Associate in Science -

SCOE Career Technical Education

General -

Grant High School

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Jenelle Hyman