Jenelle Vigo
Miami
Summary
Organized Receptionist experienced in managing front desk operations and delivering exceptional customer service. Contributed to efficient office workflow by greeting guests, routing correspondence, and addressing immediate issues. Focused on supporting company growth through strong multitasking and time management skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Team Member
Cava Grill
Tallahassee, Florida
01.2026 - 05.2026
- Guided customers in menu selections, enhancing their dining experience with product knowledge.
- Prepared fresh ingredients to ensure timely meal assembly and quality service.
- Ensured cleanliness and organization of workstations and dining areas for optimal service efficiency.
Front Desk Receptionist
Florida State University
Tallahassee, Florida
01.2025 - 02.2026
- Greeted and assisted students, faculty, and visitors at the front desk.
- Managed incoming calls and routed them to appropriate departments.
- Scheduled appointments for faculty and staff using university scheduling software.
Teacher Assistant
Chaires Elementary School EDEP
09.2023 - 01.2026
- Supervised recess, snack, and daily student intake to ensure safe and organized transitions.
- Monitored students in classroom and common areas to enforce rules and support lead teacher's objectives.
- Collaborated with teachers to design lesson plans and coordinate engaging activities for classes.
Cashier
Cheesecake Factory
05.2023 - 08.2023
- Issue receipts and change, process refunds or exchanges, and maintain a record of daily transactions
- Responsible for balancing cash drawers at the beginning and end of shift and completing nightly deposits.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area and surrounding space.
Education
Bachelor of Science - Digital Communications And Media
Florida State University
Tallahassee, Florida 06.2022 - 05.2026
High school diploma (Summa Cum Laude) -
Miami Senior High
Miami, FloridaAssociates degree -
Miami Dade College
Miami, FloridaSkills
- Customer Service
- Complaint Resolution
- Cash handling
- Schedule Management
- Microsoft office (Word, Excel, PowerPoint)
- Bilingual (English & Spanish)
- Problem-Solving
- Teamwork
Languages
Spanish
Timeline
Team Member
Cava Grill
01.2026 - 05.2026
Front Desk Receptionist
Florida State University
01.2025 - 02.2026
Teacher Assistant
Chaires Elementary School EDEP
09.2023 - 01.2026
Cashier
Cheesecake Factory
05.2023 - 08.2023
Bachelor of Science - Digital Communications And Media
Florida State University
06.2022 - 05.2026
High school diploma (Summa Cum Laude) -
Miami Senior High
Associates degree -
Miami Dade College