Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jenelle Williams

Spokane Valley,WA

Summary

Results-driven shift leader with expertise in training and mentoring staff to enhance operational efficiency. Proven track record in inventory management and customer issue resolution, contributing to improved guest relations and satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Broadway Court Estates
13505 E Broadway
07.2025 - 11.2025
  • Maintained cleanliness and sanitation standards in guest rooms, ensuring a welcoming environment.
  • Inspected rooms for maintenance needs, reporting issues to management promptly.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
  • Trained new staff on housekeeping protocols and best practices for efficiency.

Shift Leader

Wendy's Restaurant
225 N Sullivan
05.2022 - 07.2025
  • Supervised daily operations to ensure efficient workflow and high-quality service.
  • Trained and mentored team members on operational procedures and customer service standards.
  • Monitored inventory levels, placing orders to maintain stock and minimize waste.
  • Implemented training programs that improved team efficiency and reduced onboarding time.
  • Ensured compliance with health and safety regulations, maintaining a clean work environment.
  • Resolved customer complaints promptly, improving overall satisfaction ratings.
  • Trained new employees and delegated daily tasks and responsibilities.

Housekeeper

Hampton Inn & Suites By Hilton
16418 E Indiana
06.2018 - 09.2019
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Managed laundry operations, ensuring timely processing of linens and towels.
  • Implemented efficient cleaning protocols to enhance guest satisfaction and comfort.
  • Collaborated with team members to streamline housekeeping workflows and improve efficiency.

Education

High School Diploma -

Dishman Hills High School
115 S University

Skills

  • Customer service
  • Guest relations
  • Inventory management
  • Issue troubleshooting
  • Restocking supplies
  • Daily room inspections
  • Time management
  • Multitasking and prioritizing
  • Guest service and support
  • Teamwork and collaboration
  • Problem-solving
  • Heavy lifting

Certification

Serve Safe

Timeline

Housekeeping Room Attendant

Broadway Court Estates
07.2025 - 11.2025

Shift Leader

Wendy's Restaurant
05.2022 - 07.2025

Housekeeper

Hampton Inn & Suites By Hilton
06.2018 - 09.2019

High School Diploma -

Dishman Hills High School