Jenemary Rivera
Blackwood,NJ
Summary
I am currently a Retail Banker II with over 12 years of customer service experience. I am highly motivated to continue to grow with TD Bank and have the desire to take on new challenges. Strong worth ethic, meticulous with detail, excel in effective and positive communications and extremely reliable and supportive.
Overview
7
7
years of professional experience
Work History
Retail Banker II
TD Bank NA
Woodbury , NJ
02.2023 - Current
- Made sound decisions and timely problem solution.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer request.
- Determined existing fraud trends by analyzing accounts and recognizing transaction patterns.
- Maintained open communication with customers on disputes, assisted customers with uploading documents for fraud disputes.
- Responsible for meeting individual performance metrics.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Conducted needs-based conversations and offered financial solutions to meet customer needs.
- Monitored financial transactions and recommended ways to increase productivity.
- Maintained relationships with customers and assisted in generating sales opportunities.
- Processed loan applications and loan closings.
- Trained less experienced team members.
Financial Service Associate
TD Bank
Longwood, FL
03.2021 - 02.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Fraud dispute / Smartforms
- Opening personal and business accounts.
- Account maintenance.
- Initiating international and domestic wires.
- Answering customer calls and directing them to appropriate department.
- Working with other departments for customer issues and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Providing financial advice.
- Loan applications.
- Loan closings.
Teller
TD Bank
Blackwood, NJ
05.2017 - 02.2021
- Offer every customer exceptional service by remaining friendly and professional during every transaction.
- Maintain optimal financial controls by securing funds and making accurate transactions for the customers.
- Adhere to regulatory and company security and audit procedures.
- Maintain confidentiality of bank records and client information.
- Verifying customer accounts.
- Assist with daily operational procedures.
- Recommending additional products, services and benefits for customers.
- Processing cash withdrawals and cash deposits.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Provide customers with balances and statements.
- Examined checks for identification and endorsement.
- Supplied tellers with coin and currency as needed.
- Assist with new customer accounts, including checking, savings and lines of credit.
- Account closings.
- Bonds processing.
- Vault custodian (processing sells and buys to and from the vaults accurately).
- Provided assistance to help delicate team members to problem solving.
- Assisting customers with safety deposit boxes.
- Offer translation to accommodate Spanish speaking customers.
Education
Cosmetology
Rizzieri Aveda School For Beauty And Wellness
Voorhees, NJ08.2012
High School Diploma -
Overbrook High School
Pine Hill , NJ06.2008
Skills
- Fraud disputes/ Smartforms
- Customer Service
- Inbound and outbound calling
- Loan applications / closings
- NMLS
- Generating referrals
- Account servicing / maintenance
- Money operations
- Staff management
- International/domestic wires
- Sales force
- Safe and vault operations
- Bilingual in Spanish
Languages
Bilingual - English/Spanish
Timeline
Retail Banker II
TD Bank NA
02.2023 - Current
Financial Service Associate
TD Bank
03.2021 - 02.2023
Teller
TD Bank
05.2017 - 02.2021
Cosmetology
Rizzieri Aveda School For Beauty And Wellness
High School Diploma -
Overbrook High School