Shamya Grant
Charleston,SC
Summary
Results-driven banking professional specializing in loan origination and fraud risk management. Demonstrates a strong track record of driving sales and improving member experiences while ensuring compliance with industry standards. Proven expertise in increasing conversion rates, mitigating security risks, and providing strategic leadership to optimize branch operations for enhanced overall performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Banker II
TD Bank
North Charleston, SC
11.2024 - Current
- Evaluated applicants’ financial status and creditworthiness, successfully processing an average of 20-30 loans per month.
- Led branch huddles to communicate new operations, goals, and performance metrics
- Monitored wire transfer activity, resolving discrepancies and ensuring timely transfers
- Resolved debit card and ACH disputes, ensuring a 98% customer satisfaction rate.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Opened an average of 50 customer accounts per month, ensuring 100% compliance with security protocols and regulations.
- Executed daily opening and closing procedures
- Led fraud risk monitoring efforts, mitigating security threats, and ensuring adherence to regulatory requirements.
- Performed detailed audits, reducing discrepancies by 100%, and ensuring compliance with financial regulations.
- Conducted outbound calls, boosting member engagement and product adoption by 20%.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Member Advisor - Contact Center
REV Federal Credit Union
Summerville, SC
02.2024 - 11.2024
- Assisted an average of 50-70 members per day, resolving inquiries with a 90%+ first-contact resolution rate.
- Processed and verified loan payoff requests, ensuring accuracy in payoff figures and timelines.
- Navigating multiple platforms, including FIS, Mastercard, Genesys Cloud, Keystone, and Synergy.
- Assisted customers in resolving disputes through effective communication and negotiation techniques.
- Provided high-quality customer service by handling routine transactions, processing payments, issuing debit cards, and facilitating withdrawals.
- Assist members with online banking needs, including, but not limited to, responding to messages, website emails, assisting with logging into online banking, and online bill pay.
- Updated databases with new and modified customer data.
- Collaborated with cross-functional teams to streamline workflows and improve the overall member service experience.
Bank Teller
First National Bank
Holly Hill, SC
03.2022 - 02.2024
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
- Processed an average of 140 customer transactions per day with zero errors, ensuring accurate and efficient banking services.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Shift Supervisor
CVS Pharmacy
St George, SC
01.2021 - 03.2022
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided on-the-job training to new staff members.
Education
Associate of Science - Human Resources
University of South Carolina Salkehatchie
Allendale, SC05-2025
High School Diploma -
South Carolina Virtual Charter School
Columbia, SC06-2022
Skills
- Fraud Risk Management
- Cross-selling and partner referrals
- Lending
- Microsoft Office proficiency
- Banking operations
- Leadership
- Disputes
- Audit support
- Employee training
- Wire Transfer Processing
- Credit analysis
- Customer Service
- Account opening
- Presentations
- Analytical Skills
- Business Accounts
- Outbound Calls
- Problem Solving
- Detail originated
Certification
- NMLS License
Timeline
Retail Banker II
TD Bank
11.2024 - Current
Member Advisor - Contact Center
REV Federal Credit Union
02.2024 - 11.2024
Bank Teller
First National Bank
03.2022 - 02.2024
Shift Supervisor
CVS Pharmacy
01.2021 - 03.2022
Associate of Science - Human Resources
University of South Carolina Salkehatchie
High School Diploma -
South Carolina Virtual Charter School