Jenen Neihart
Scottsdale,AZ
Summary
Experienced and astute IT Leader with a passion for technology. Adept at streamlining operations and developing innovative solutions, while ensuring IT operations and processes are met. Dedicated to customer and user satisfaction with high-quality and effective technical support. Seeking to leverage problem-solving and technical skills to improve the efficiency and performance of IT services while delivering lasting value to employers.
Overview
6
6
years of professional experience
Work History
Network Systems Engineer
Inertia IT Services
12.2023 - Current
- Diagnose network problems involving combination of hardware, software, power and communications issues
- Assist with implementation and support of network monitoring tools
- Escalate emergency technical issues beyond knowledge to maintain optimum up-time
- Provide firewall and VPN management, NetExtender and Sonicwall for security and incident response
- Administer software licensing and purchasing for effective installation of network
Information Technology Manager
Chicago Title Agency
02.2021 - 11.2023
- Managed network and system performance, conducted troubleshooting, security patching, and maintenance
- Coordinated IT operations to deliver smooth flow of daily business needs
- Diagnosed and resolved hardware and software issues
- Partnered with team members to identify and quickly address problems
- Mentored employees and offered constructive feedback for performance improvement
- Managed onboarding and offboarding of employees
- Resolved issues and escalated problems with knowledgeable support and quality service
Business Development Representative
GoDaddy
09.2018 - 09.2019
- Average 112% of sales goal throughout employment
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Contributed to team objectives in fast-paced environment
- Recorded accurate and efficient records in customer database per company requirements
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor throughout the sales process
- Proactively followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
Education
Certification - Full Stack Developer Boot Camp
University of Arizona
Tucson, AZ11.2020
Bachelor of Science - Urban and Regional Development
University of Arizona, Eller College of Management
Tucson, Arizona2018
Skills
- Complex Problem-Solving
- Attention to Detail
- Project Management
- Strong Communication Skills
- Strategic Thinking
- Management & Leadership Skills
- Ability to Work Under Pressure
- Desire to Keep Learning
Timeline
Network Systems Engineer
Inertia IT Services
12.2023 - Current
Information Technology Manager
Chicago Title Agency
02.2021 - 11.2023
Business Development Representative
GoDaddy
09.2018 - 09.2019
Certification - Full Stack Developer Boot Camp
University of Arizona
Bachelor of Science - Urban and Regional Development
University of Arizona, Eller College of Management
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