Jenesi Mendez
Sebring
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Health Care setting. Looking to learn and grow in the Healthcare Field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Potomac Pediatrics
03.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Collected room deposits, fees, and payments.
- Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
- Maintained current and accurate medical records for patients.
Barista Cashier
Dunkin
11.2020 - 05.2021
- Ensure positive and enlightening experiences when greeting customers and maintaining company's exceptional reputation,
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Prepare and serve beverages according to given directions and customizations, while using previous training to guarantee satisfactory display and taste.
- Work with team members to prepare and present orders in a timely manner.
Car Wash Attendant
First Presbyterian Church
06.2015 - 07.2017
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Greeted customers and assessed needs to recommend suitable car wash services.
Education
Certificate of Technical Studies - Cyber Security
Google Online Cyber Secuirty Course
Sebring, FL09-2024
Skills
- Risk Management
- Network Security
- Security Operations
- Threat Detection
- Data Protection
- Incident Response
- SQL
- SIEM Tools
- Firewalls
- IDS
- Vulnerability Scanners
- Encryption Tools
- Excel
- Linux
- Python
- Friendly and outgoing
- Customer assistance
- Flexible work schedule
- Attention to detail
- Work ethic and integrity
- Strong communication skills
- Team player
- Teamwork and contribution
- Administrative skills
- Adaptability to change
- Problem-solving skills
- Active listener
- Customer service excellence
Certification
- Google Professional Cybersecurity Certification, Coursera
- Introduction to Microsoft Excel (Project Certificate), Coursera
Additional Information
Strong customer service skills, with a focus on building and maintaining loyal customer relations, Precise communication and enhanced teamwork abilities progressed through professional environments
Timeline
Front Desk Clerk
Potomac Pediatrics
03.2024 - 01.2025
Barista Cashier
Dunkin
11.2020 - 05.2021
Car Wash Attendant
First Presbyterian Church
06.2015 - 07.2017
Certificate of Technical Studies - Cyber Security
Google Online Cyber Secuirty Course
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