MARNIE JONES
Enterprise Project Manager
SUSANVILLE,CA
Summary
Dynamic project manager with a proven track record at The Echo Group, excelling in revenue cycle management and agile methodologies. Expert in requirements gathering and risk analysis, I enhance customer engagement and drive successful software implementations, ensuring high satisfaction and operational efficiency. Recognized for developing tailored training programs that elevate team performance.
Overview
15
15
years of professional experience
Work History
Front Desk Clerk
Comfort Inn & Suites
Susanville, California
10.2025 - Current
- Greet and assist guests during check-in and check-out processes.
- Manages reservations using PMS software, ensuring accurate guest information.
- Handles guest inquiries and resolves issues promptly to enhance satisfaction.
- Process payments and maintain accurate cash handling procedures.
- Provide exceptional customer service to deliver a positive guest experience and drive repeat business.
Enterprise Project Manager
Therapy Brands
Remote, CA
01.2023 - 03.2024
- Supported enterprise EHR customers recently implemented by The Echo Group and acquired by Therapy Brands
- Subject Matter Expert in Revenue Cycle Management, Medical Coding, and Medical Billing
- Led ePrescribing, Lab Orders and other third-party integrations with the EHR
- Simultaneously implemented 9-New Hampshire agencies who were required to upgrade to a certified EHR to meet the requirements of the state's new Medicaid system
- Developed lesson plans, instructional materials and written practice assignments for EchoVantage clinical and fiscal training courses, internal management teams, and stakeholders
Project Manager
The Echo Group
Remote, CA
10.2016 - 12.2022
- Led EHR implementations for multiple platforms (ShareCare, Clinician's Desktop, Revenue Manager, and EchoVantage), with over 100 successful implementations
- Subject Matter Expert in Revenue Cycle Management (guided every new organization through fiscal configuration, setup, testing, and live billing)
- Managed all third-party software integrations in the EHR (i.e., Rcopia (DrFirst), Lab Orders (Change Healthcare), Telehealth (MEND), Direct EMR, and HIE)
- Facilitated Business Process Workshops (BPW), interviewed clinical, administrative, fiscal, nursing, and provider staff to discover business requirements, development items, and provided other recommendations for the EHR implementation.
- Write up a detailed BPW report, reciting the organization's workflows and regulatory requirements, then provide custom recommendations for clinical and fiscal workflows in the new EHR.
- Translated clinical and fiscal workflows into precise, structured technical requirements, produced detailed statements of work (SOWs), with technical details, SQL tables, and form design specifications.
- Created and maintained standard operating procedures for functions within the EHR, edited procedures to customize for new organizations
- Managed training curriculums for fiscal and clinical processes in the EHR, provided custom courses and content to assist in successful implementation
- Designed many standard documents and project plans (in Microsoft, Monday, Smart Sheets), shared templates with internal teams to foster consistency in EHR implementations
- Used Agile to track thestatus of software development tasks, and Confluence to create agendas, follow-up notes, and task lists for project team meetings and distribution to project teams and project stakeholders
- Created detailed testing plans for new implementations, including real workflows and organization custom development solutions
- Post implementation project review to assess theeffectiveness of theproject plan tasks, review best practices, and determine areas for improving the next implementation
- Managed project budget, identified potential risks and documented ways to mitigate risks, assigned project tasks, updated project plan, and provided weekly meetings with project teams to review project status
Implementation Specialist
The Echo Group
Remote, CA
02.2011 - 10.2016
- Collaborated with Project Managers to implement ShareCare, a billing and reporting engine specific to California Counties
- Lead trainer and instructor for enterprise projects, created detailed and custom training plans, curriculum maps, agendas, custom training packages with detailed content, activities to review content, practice workflow exercises, and training evaluations.
- Worked closely with development teams, provided input, tested new development requests, and created customer facing documentation for patient portal, state reporting requirements, CCBHC billing protocols, foster care management, and countless billing solutions
- Invited to speak at theannual Mental Health and Addiction conferences
- Through research and hands-on experience, Ibecame efficient at medical CPT and ICD-10 coding, claiming, and associated federal and state regulations for more than half ofthe U.S. states
- Using SQL Management Studio, ran various data queries and analyzed data for specific clinical and fiscal trends
Education
Bachelor of Arts - Healthcare Administration
Purdue Global University
West Lafayette, IN05-2027
Skills
- Effective time management
- Customer engagement
- Hospitality operations support
- Organizational proficiency
- Lifecycle management in software development
- Requirements gathering
- Clear scope articulation
- Project lifecycle management
- Strong written communication skills
- Risk analysis expertise
- Agile methodology
- Technical support
Accomplishments
- Presented with C.A.R.E.S. Award for my participation as a billing consultant for one of Therapy Brands largest enterprise customers.
- White Coat Award from SureScripts and DrFirst for excellence in training nurses and physicians in correctly selecting medication names and accurately completing electronic prescriptions.
- Created innovative solutions for agency's most critical billing requirements.
Timeline
Front Desk Clerk
Comfort Inn & Suites
10.2025 - Current
Enterprise Project Manager
Therapy Brands
01.2023 - 03.2024
Project Manager
The Echo Group
10.2016 - 12.2022
Implementation Specialist
The Echo Group
02.2011 - 10.2016
Bachelor of Arts - Healthcare Administration
Purdue Global University