Adianna Harmison
San Francisco,CA
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Clerk at HomeRise and a Certified Pharmacy Technician at Safeway Inc. Skilled in customer service and inventory control, I excel in resolving issues efficiently while ensuring high satisfaction levels. Proven ability to manage complex tasks and enhance operational efficiency.
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
HomeRise
San Francisco, CA
08.2024 - Current
- Greeted residents and visitors in a friendly and professional manner
- Answered phones and directed calls to the appropriate staff members
- Maintained a detailed log of daily activities and events
- Assisted the property manager with administrative tasks and projects
- Addressed residents' work orders, complaints, and issues promptly and effectively
- Ensured a high level of customer service and satisfaction for all residents
Pharmacy Technician
Safeway Inc./ACME MARKETS
San Francisco, CA
01.2024 - 05.2024
- Collaborated with pharmacist to ensure accurate filling of prescriptions
- Managed inventory to maintain accuracy
- Provided excellent customer service by answering phones and assisting customers at the pickup window
- Resolved issues within the pharmacy in a timely and efficient manner
- Adjudicated pharmacy claims to ensure proper billing and reimbursement
- Utilized the input window to input prescription information accurately
Certified Pharmacy Technician
Safeway Inc./ACME MARKETS
San Francisco, CA
04.2000 - 05.2023
- Collaborated with pharmacist to ensure accurate and timely filling of prescriptions
- Managed inventory to maintain accuracy and availability of medications
- Provided customer service by answering phones and assisting with prescription inquiries
- Processed pharmacy claims and resolved any issues that arose
- Maintained cleanliness and organization within the pharmacy
- Assisted with patient counseling and education on medication use
Education
Associate of Science - Health Sciences
Los Angeles Pacific University
San Dimas, CA02-2027
Pharmacy technology -
Trinity College
San Francisco, CA03.2000
Skills
- Customer service
- Pharmacy technician experience
- Communication skills
- MATH
- Inventory control
- Load & unload
- Phone etiquette
- Pharmacy software
- Training & development
- Prescription management
- Medication safety
- Patient education
- Health record management
- Attention to detail
- Problem solving
- Effective communication
- Cash handling
- Word processing
- Guest reception
- Administrative skills
- Listening skills
- Brand promotion
- Conflict management
- Mail routing
- Property management systems
- Hotel services and hospitality
- Guest relations
- Payment processing
- Microsoft office
- Recommending attractions and amenities
- Hospitality management
- Problem-solving skills
- Hospitality services
- Time management
- Multi-line phone systems
- Complaint resolution
- File management
- Administrative support
- Front office support
- Medication management
- Prescription filling
- Patient counseling
- Regulatory compliance
- Team collaboration
- Supply replenishment
- Hospitality best practices
- Record preparation
- Transaction processing
- Oral and written communications
- Reservations
- Guest amenities
- Team oversight
- Lobby oversight
- Team building
- Registration processing
- Office management
- Mail and packages
- Credit and cash payments
- Safety and security procedures
- Hospitality service expertise
- POS systems
- Registration
- Clerical duties
- Guest services
- Conflict and issue documentation
- Information protection
- Automated telephone systems
- Front desk management
- Report generation
- Documentation
- Service dispatching
- Bookkeeping
Certification
- PTCB
- California State Board of Pharmacy Tech license
Timeline
Front Desk Clerk
HomeRise
08.2024 - Current
Pharmacy Technician
Safeway Inc./ACME MARKETS
01.2024 - 05.2024
Certified Pharmacy Technician
Safeway Inc./ACME MARKETS
04.2000 - 05.2023
Associate of Science - Health Sciences
Los Angeles Pacific University
Pharmacy technology -
Trinity College