Jane Duncan
Belgrade,MT
Summary
Organized professional with expertise in office administration and records management. Skilled in scheduling, vendor communication, and managing confidential documents. Delivers reliable support and efficient workflow management, enhancing customer service experiences in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Front Desk Clerk
MicroTel Inn & Suites
Bozeman, Montana
01.2021 - 09.2021
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Greeted guests and completed check-in and check-out at front desk.
- Answered phone calls and handled reservation requests using hotel systems.
- Verified guest information and processed payments with accuracy.
- Coordinated with housekeeping for room readiness and guest needs.
- Updated room status and maintained front desk records throughout shift.
- Assisted guests with directions, amenities, and local area information.
Housekeeper
Best Western Hotel
Bozeman, Montana
03.2020 - 01.2021
- Inspected rooms for cleanliness before guest check-in.
- Cleaned guest rooms and bathrooms following Best Western Hotel standards.
- Changed linens, made beds, and restocked room supplies.
- Vacuumed carpets, dusted surfaces, and sanitized high-touch areas.
- Cleaned public areas, hallways, and lobby spaces throughout Best Western Hotel.
Office Manager
Clark Film Buying
Bozeman, Montana
01.2014 - 05.2020
- Managed daily operations for film buying office schedules and communications.
- Coordinated vendor correspondence and purchase requests, ensuring timely access to resources for Clark Film Buying staff.
- Organized invoices, contracts, and client records using shared office systems.
- Maintained office supplies and coordinated equipment needs across Clark Film Buying.
- Tracked office expenses and supported bookkeeping tasks, contributing to accurate financial oversight for film buying operations.
- Coordinated film bookings for various theaters across the country. in theaters around the country.
- Facilitated communication between film companies and theater owners, enhancing collaboration and operational efficiency. between film companies and theater owners.
Manager
Bridger Station Post Office
Bozeman, Montana
02.2008 - 05.2013
- Managed daily mail sorting and dispatch operations at Bridger Station Post Office.
- Supervised customer service support at postal counter and lobby, enhancing customer satisfaction and service efficiency.
- Coordinated mail flow, window coverage, and delivery schedules.
- Reviewed postage, shipping, and package processing for accuracy, ensuring compliance with postal regulations.
- Resolved customer concerns with clear communication and professionalism.
- Trained staff on postal regulations and office procedures.
- Managed human resources functions, facilitating staff recruitment and onboarding processes.
- Processed inventory ordering requests
- Administered payroll processing tasks
Education
MBA - Accounting/Business Management
University of Phoenix
Online03-2020
Bachelor of Science - Accounting/Business Management
University of Phoenix
Online05-2018
Associate of Arts - Accounting
University of Phoenix
Online12-2015
High School Diploma -
Rockford High School
Rockford, MI05-2004
Skills
- Front desk operations
- Hotel PMS operation
- Reservation management
- Payment processing
- Room status tracking
- Hospitality management
- Customer service
- Customer service training
- Customer service understanding
- Guest relations
- Attention to detail
- Conflict resolution
- Problem solving
- Effective communication
- Clear communication
- Hospitality management
- Marketing
- Customer service understanding
Timeline
Front Desk Clerk
MicroTel Inn & Suites
01.2021 - 09.2021
Housekeeper
Best Western Hotel
03.2020 - 01.2021
Office Manager
Clark Film Buying
01.2014 - 05.2020
Manager
Bridger Station Post Office
02.2008 - 05.2013
MBA - Accounting/Business Management
University of Phoenix
Bachelor of Science - Accounting/Business Management
University of Phoenix
Associate of Arts - Accounting
University of Phoenix
High School Diploma -
Rockford High School