Nicole Sangrey
Washington Boro,PA
Summary
Solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
8
8
years of professional experience
Work History
Front Desk Clerk
Equity Lifestyle Properties/Thousand Trails Circle M
Lancaster, PA
07.2022 - Current
- Greeted guests with professionalism, ensuring a welcoming atmosphere at front desk.
- Managed check-in and check-out processes efficiently, enhancing guest experience.
- Resolved guest inquiries and concerns promptly, maintaining high customer satisfaction levels.
- Coordinated with housekeeping to ensure timely room availability and cleanliness standards.
- Trained new front desk staff on operational procedures and customer service protocols.
- Oversaw daily cash handling and reporting, ensuring accuracy in financial transactions.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Teacher's Assistant
Manor Church Preschool
Lancaster, PA
06.2022 - Current
- Assisted the teacher in developing and implementing lesson plans for diverse learning styles.
- Organized classroom resources and materials, ensuring efficient accessibility for both students and staff.
- Led initiatives to create inclusive learning experiences that cater to children with varying abilities and needs.
- Facilitated small group activities to enhance student engagement and comprehension of educational materials.
- Collaborated with the teacher to assess student progress and adapt instructional strategies as needed.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, and parents.
- Copied, organized and distributed classroom assignments and other paperwork.
Sales Merchandiser
American Greetings
Cleveland, OH
08.2018 - 09.2021
- Partnered and built relationships with retail store associates.
- Used company provided mobile technology to perform basic functions.
- Maintained a fast work pace with effective time management while operating under minimal supervision.
- Performed yearly inventory.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, and discontinued items from displays
- Verified products appeared at correct locations.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Assistant Secretary/Building Aide
Penn Manor School District
Lancaster, PA
01.2020 - 08.2021
- Answered phones and assisted callers, forwarded calls, took messages.
- Assisted parents with daily questions regarding their child, school policies, as well as online questions.
- Converted handwritten notes to online documents.
- Created daily schedules.
- Filed parent notes, teacher reports, etc.
- Organized incoming and outgoing mail.
- Assisted staff with photocopying.
- Provided teachers with classroom coverage.
- Administered PSSA testing, strictly adhering to PDE standards.
- Coordinated communication between administration, staff, and students.
- Maintained accurate records for student enrollment and attendance.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of the students and school district.
Education
High school diploma -
Eastern York High School
Wrightsville, PA06-1996
Skills
- Customer service
- Time management
- Problem-solving skills
- Effective communication
- Calm and patient demeanor
- Collaborative teamwork
- Relationship building
- Classroom management
- Payment processing
- Conflict resolution
- Organizational Skills
- Time Management
- Customer Service
- Windows
- Mac OS
- IOS
- Microsoft Office
- Google Docs
- Google Drive
- Google Calendar
- Merchandising
- Retail Sales
- CPR certified
Timeline
Front Desk Clerk
Equity Lifestyle Properties/Thousand Trails Circle M
07.2022 - Current
Teacher's Assistant
Manor Church Preschool
06.2022 - Current
Assistant Secretary/Building Aide
Penn Manor School District
01.2020 - 08.2021
Sales Merchandiser
American Greetings
08.2018 - 09.2021
High school diploma -
Eastern York High School