Jenesis Mcgee
Huntsville,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Express Scripts Pharmacy
Work From Hom, TX
01.2023 - Current
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Adhered to HIPAA regulations when handling confidential patient information.
Lead Customer Service Representative
General Motors Co
Work From Home, TX
10.2021 - 11.2022
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained up-to-date knowledge of products and services offered by the company.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Administrative Assistant
Dj’s consulting service
New Caney, Texas
12.2018 - 09.2021
- Actively participated in team meetings discussing patient cases and best practices.
- Conducted research into new treatments that could improve patient outcomes.
Education
High School Diploma -
New Caney
New Caney, Texas05-2021
Skills
- Empathy and patience
- HIPAA compliance
- Medical terminology
- Appointment scheduling
- Call center experience
- Microsoft dynamics 365
- Group policy management
- Microsoft myanalytics
- System center configuration manager
- Complaint resolution
- Scheduling
- Microsoft Excel
- Client relations
- Merchandise upselling
- Call escalation
- Customer education
Timeline
Customer Service Manager
Express Scripts Pharmacy
01.2023 - Current
Lead Customer Service Representative
General Motors Co
10.2021 - 11.2022
Administrative Assistant
Dj’s consulting service
12.2018 - 09.2021
High School Diploma -
New Caney