Jenessa Jillson-Lucas

• Processed bi-weekly payroll for over 500 employees under tight deadlines using SAGE software.
• Ensured compliance with federal and state payroll regulations through meticulous record-keeping.
• Collaborated with HR to resolve employee payroll inquiries and discrepancies effectively.
• Audited payroll data for accuracy, improving overall processing by identifying errors early.
• Managed garnishments, levies, and support orders in accordance with legal requirements.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

• Coordinated patient insurance verifications to enhance billing accuracy and reduce claim denials.
• Processed and submitted healthcare claims using billing software.
• Collaborated with insurance providers to ensure timely payments and resolve denied claims.
• Posted payments and collections on a regular basis.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Liaised between patients, insurance companies, and billing office.
• Audited accounts receivable balances regularly to identify outstanding claims requiring follow-up or further investigation.

• Foster parent for all ages and circumstances - emergency, short & long term placements
• Worked with social workers, GAL's, doctors, counselors, attorneys, teachers, and other professionals on a regular basis to assess and advocate for child's safety and well being
• Attended FTDM mtgs at DCFS w/parents working toward the same goal for child to return home
• Document and report child's accidents, behaviors and appointments to case managers
• Attended hearings and prepared caregiver reports for the court
• Acted as liaison for child and their families many times when case worker was unavailable
• Transport foster children to/from visits with parents in different settings at DCFS & community
• Supervise visitations between parent and child to provide a safe setting and record all interactions.

• Maintained A/R documentation electronically and on paper
• Processed bank reconciliation and financial reports
• Handled cash and deposits using proper accounting procedures
• Increased efficiency and alleviated work loads by creating a new Excel financial system
• Reconciled all bank and credit card accounts
• Processed journal entries, online transfers and payments
• Processed payroll and employee pay adjustments
• Researched and resolved collections and billing disputes with tact and efficiency

• Processed & submitted insurance claims for services, ensuring compliance.
• Reviewed patient records for accuracy and completeness prior to billing submission.
• Resolved discrepancies in billing statements through detailed investigations and effective communication with healthcare provider.
• Verified insurance of patients to determine eligibility through One Health Port and billed electronically through Office Ally.

LAW Advocates is a nonprofit agency which provides civil legal services to low-income residents of Whatcom County.

• Set up case files, while maintained and conducted case reviews
• Contacted clients to schedule appointments and discuss the progress of cases
• Provided key administrative assistance to lawyers and the executive director
• Conducted brief screening and interviewing of clients.
• Filed court documents on behalf of the attorneys
• Prepared correspondence and pleadings for both attorneys and executive director
• Acted as first point of contact for clients by explaining program inquiries & procedures
• Managed accounts and records of clients with the highest levels of confidentiality & discretion.
• Developed a working relationship with courts, clients, debtors and attorneys.

• Dean's List