Jenessa Oxendine
Daytona Beach,FL
Summary
Dynamic and detail-oriented Online Personal Shopper at Walmart, renowned for enhancing customer satisfaction through personalized service and efficient product selection. Demonstrated exceptional attention to detail and strong communication skills, consistently meeting deadlines and quality goals while fostering loyal client relationships. Proven ability to streamline order processing and adapt to diverse customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
1101 Beville Rd Daytona Beach Fl 32114
12.2023 - 04.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Retail Worker
Metra Electronics Corp.
460 Walker Street Daytona Beach Fl 32117
05.2023 - 11.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Cashier
Walmart
1905 N Nova Rd Holly Hill Fl 32117
05.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Culver's Restaurant
1560 Outlet Blvd Daytona Beach Fl 32117
04.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Wendys Restaurant
2120 Lpga Blvd Daytona Beach Fl 32117
01.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer service
- Attention to detail
- Flexible schedule
Certification
Accredited claims adjuster
Timeline
Online Personal Shopper
Walmart
12.2023 - 04.2025
Retail Worker
Metra Electronics Corp.
05.2023 - 11.2023
Cashier
Walmart
05.2021 - 08.2023
Cashier
Culver's Restaurant
04.2021 - 05.2021
Cashier
Wendys Restaurant
01.2020 - 04.2021