Jenessa Robertson
Lebanon,MO
Summary
Accomplished 3rd Shift Supervisor/Grill Op at Wafflehouse, adept in operations management and customer service management. Demonstrated excellence in employee training and conflict resolution, enhancing team productivity. Skilled in technical knowledge and multitasking, consistently achieving and surpassing production goals.
Overview
12
12
years of professional experience
Work History
3rd Shift Supervisor/Grill Op
Wafflehouse
Lebanon, MO
06.2023 - Current
- Ensured quality control standards were consistently met by closely monitoring production output and making necessary adjustments as needed.
- Improved team productivity by implementing efficient workflow processes and time management strategies.
- Monitored equipment maintenance schedules, addressing malfunctions promptly to minimize production delays.
- Oversaw inventory management and organization, optimizing space utilization and reducing product waste.
- Maintained accurate records of employee attendance, performance evaluations, and disciplinary actions for effective personnel management.
- Developed strong relationships with team members, providing support and guidance for professional growth.
- Implemented process improvements to reduce downtime, increasing overall efficiency on the production floor.
- Handled customer concerns or complaints professionally when escalated beyond the capabilities of direct reports.
- Collaborated with other shift supervisors to ensure seamless transition of operations between shifts.
- Fostered an inclusive workplace environment through diversity initiatives aimed at enhancing collaboration among employees from various backgrounds.
- Conducted employee training for new hires, ensuring thorough understanding of job responsibilities and expectations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
Assembly Line Worker
Emerson Climate Technologies
Lebanon, MO
09.2022 - 01.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
Cashier/stocker
Walmart
Lebanon, MO
09.2018 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Sandwich Artist
SUBWAY
Hartville, MO
06.2017 - 08.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Team Member
Mcdonalds
06.2016 - 05.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Dish Washer
Hartville Senior Center
Hartville, MO
01.2013 - 08.2016
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
Education
Early Childhood Care And Education
OTC
Lebanon, MODiploma -
Hartville High School
Hartville, MO05.2017
Skills
- Employee Training
- Technical knowledge
- Staff Scheduling
- Industry Expertise
- Problem-Solving
- Cash Handling
- Customer Service Management
- Training Assistance
- Staff Training and Development
- Daily workflows
- Inventory Counts
- Conflict Resolution
- Operations Management
- Client Service
- Safety processes and procedures
- Client Support
- Customer Service
- Multitasking Abilities
- Reliability
- Computer Skills
Timeline
3rd Shift Supervisor/Grill Op
Wafflehouse
06.2023 - Current
Assembly Line Worker
Emerson Climate Technologies
09.2022 - 01.2023
Cashier/stocker
Walmart
09.2018 - 02.2021
Sandwich Artist
SUBWAY
06.2017 - 08.2018
Team Member
Mcdonalds
06.2016 - 05.2017
Dish Washer
Hartville Senior Center
01.2013 - 08.2016
Early Childhood Care And Education
OTC
Diploma -
Hartville High School