Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenessa Stussy

Monona,IA

Summary

I started to begin work as soon as I turned 14 with babysitting and helped in my home towns local restaurant where help was needed. When I turned 16 I decided to begin working as a CNA. When I began my career as a CNA my plan was to go to school for health care, unfortunately after some time in health care with being a CNA I had decided it was not the job for me. I than decided to go work at QCSS where I started off as a caller on the floor and in less than a year was able to move up to become a caller and team lead on the floor. Where I have gotten the opportunity to help others on the floor with any situations that come my way. With different circumstances with my life changing and wanting to start my next journey in life, I have decided I want to make the leap for change to better not only my life but my families life where I can become more and move up in my career.

Overview

3
3
years of professional experience

Work History

Call Center Team Lead

QCSS
Monona, IA
09.2021 - Current
  • Responded to team support questions quickly to maintain call center efficiency.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Handled advanced issues with maximum knowledge
  • Responded to customer requests for products, services and company information.
  • Responsible for over 10 callers alone in our work day.

CNA

Thorton Manor
Lansing, IA
01.2021 - 09.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for over 20 residents between 3 employees or less during shifts everyday.

CNA

Good Samaritan Society
Waukon, IA
09.2019 - 12.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in everyday changing environments
  • Worked with over 15 residents on call floor with two employees at times

Education

High School Diploma -

Kee High School
Lansing, IA
05.2021

Skills

  • Understanding Customer Needs
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Maintaining Clean Work Areas
  • Credit Card Transaction Processing
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Information Updates
  • Calm and Professional Under Pressure
  • Customer Feedback

Timeline

Call Center Team Lead

QCSS
09.2021 - Current

CNA

Thorton Manor
01.2021 - 09.2021

CNA

Good Samaritan Society
09.2019 - 12.2020

High School Diploma -

Kee High School
Jenessa Stussy