Jenessy Liberato
Elizabeth
Summary
Results-driven retail and technology professional with 11+ years of experience in recruitment, candidate evaluation, and employee development. Skilled in optimizing hiring processes, onboarding, and fostering strong customer relationships. Demonstrates strong interpersonal communication and adaptability in fast-paced environments, consistently aligning talent with company standards and customer service excellence.
Overview
8
8
years of professional experience
Work History
Consumer Electronics Agent/Lead
BestBuy
Manhattan, NY
10.2021 - Current
- Supported recruiting and hiring efforts, including identifying candidates, interviewing applicants, and helping select qualified employees.
- Assisted leadership with evaluating candidates based on communication skills, technical ability, customer service, reliability, and overall fit.
- Helped onboard and train new employees, providing guidance on company procedures, customer interactions, safety standards, and job expectations.
- Served as a lead/experienced team member, providing coaching and support to colleagues in the field.
- Built strong relationships with customers and internal teams while managing multiple appointments and priorities in a fast-paced environment.
- Consistently followed company policies, safety procedures, and operational standards.
- Resolved complex customer and installation issues while maintaining a professional customer experience.
- Leveraged 11 years of retail experience to understand customer needs, employee development, and business operations.
Front End Supervisor
BestBuy
NoHo, NY
01.2019 - 10.2021
- Supported Best Buy's recruiting and hiring process by identifying, evaluating, and helping select prospective employees who aligned with company expectations and customer-service standards.
- Participated in candidate evaluation and hiring decisions, using knowledge of team needs and business expectations to identify strong candidates.
- Coached and developed employees on customer service, performance expectations, communication, and effective customer interactions.
- Helped onboard and develop team members while reinforcing company policies, procedures, and service standards.
- Led front-end operations and coordinated team priorities in a fast-paced retail environment.
- Worked closely with leadership to address staffing, employee performance, and operational needs.
- Resolved customer concerns professionally while balancing employee and business priorities.
Mobile Consultant
BestBuy
NoHo, NY
08.2018 - 01.2019
- Evaluated customer needs and delivered personalized technology recommendations to support informed purchasing decisions.
- Established customer relationships by delivering solution-focused service through clear, consistent communication.
- Provided end-to-end guidance through purchase contracts, warranty setup, and connectivity to support successful onboarding.
- Cultivated strong product and service knowledge to align offerings with customer needs.
Education
High School Diploma -
William L. Dickinson High School
Jersey City, NJSkills
- Talent acquisition
- Recruiting & Candidate Evaluation
- Interviewing & Hiring Support
- Employee Training & Onboarding
- Coaching & Performance Development
- Team Leadership
- Operational Decision-Making
- Technology & Troubleshooting
- Customer service
- Relationship Building
- Conflict Resolution
- Communication
Timeline
Consumer Electronics Agent/Lead
BestBuy
10.2021 - Current
Front End Supervisor
BestBuy
01.2019 - 10.2021
Mobile Consultant
BestBuy
08.2018 - 01.2019
High School Diploma -
William L. Dickinson High School