Jenet Robles
Humble,TX
Summary
Experienced in dependable customer service professional with over 7 years in fast-paced retail and operations environments. Strong background in order fulfillment, customer support, and metric-driven workflows. Highly adaptable, trained across multiple roles, and currently serving in a leadership capacity within a digital, performance-based team. Seeking to transition into an administrative or healthcare support role with a focus on stability, organization, and improved work-life balance.
Overview
9
9
years of professional experience
Work History
Team Lead
Walmart
Tomball, TX
07.2017 - Current
- Lead daily operations in a high-volume, metric-driven online pickup and delivery department.
- Manage order accuracy, fulfillment speed, and customer satisfaction standards.
- Trained and supported associates across multiple operational roles including picking, staging, dispensing, and inventory handling.
- Monitored performance metrics and ensured department goals were consistently met.
- Resolved order issues and inventory discrepancies in a fast-paced environment.
- Provided coaching and support to team members to improve efficiency and accuracy.
Associate
Walmart
Houston, TX
07.2017 - Current
- Gained experience in multiple departments including stocking, customer service, and store operations.
- Assisted customers with purchases, product location, and general inquiries.
- Maintained organization and cleanliness of assigned areas.
- Developed strong multitasking and time management skills in a high-traffic retail setting.
Co-Lead Preschool Teacher
The Goddard School For Early Childhood Development
Houston, TX
04.2021 - 05.2022
- Pursued hands-on experience working with children to explore long term career interest in education.
- Assisted with classroom support, supervision, and daily structured activities.
- Supported communication between staff and children in a learning environment.
- Developed patience, communication skills, and child engagement techniques.
Education
High School Diploma -
Sam Houston MSTC High School
Houston, TXSkills
- Customer Service and Communication
- Fast-paced operations management
- Team leadership and training
- Time management and multitasking
- Problem-solving under pressure
- Metric-based performance tracking
- Inventory and order accuracy systems
- Adaptability across multiple roles
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Co-Lead Preschool Teacher
The Goddard School For Early Childhood Development
04.2021 - 05.2022
Team Lead
Walmart
07.2017 - Current
Associate
Walmart
07.2017 - Current
High School Diploma -
Sam Houston MSTC High School