JENETTE CASANOVA-HERNDON
Jacksonville,FL
Summary
Motivated, unique individual who is multitalented and flexible in terms of work environments. I am able to adapt and rise to the needs of any task while maintaining a productive, professional, and safe environment.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Representative
Circle K
02.2025 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Private Nanny
Private Family Client
11.2023 - Current
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
Pet Groomer
Shampoochies
02.2023 - 06.2024
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
Sales Associate
AutoZone
10.2022 - 06.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Restaurant Hostess
Gators Dockside
03.2022 - 11.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
Crew Leader
McDonald's Restaurant
01.2021 - 11.2021
- Mentored newly hired crew members to prepare each for job roles.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
Education
High School Diploma - undefined
Columbia High
Jacksonville, FL05.2023
Skills
- Schedule Management
- Social integration
- Educational Support
- Activities Planning
Timeline
Lead Customer Service Representative
Circle K
02.2025 - Current
Private Nanny
Private Family Client
11.2023 - Current
Pet Groomer
Shampoochies
02.2023 - 06.2024
Sales Associate
AutoZone
10.2022 - 06.2023
Restaurant Hostess
Gators Dockside
03.2022 - 11.2022
Crew Leader
McDonald's Restaurant
01.2021 - 11.2021
High School Diploma - undefined
Columbia High
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