Jeneva Chapman
Roseburg,OR
Summary
Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Excellent communication and teaching skills. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 3 years of experience in specialty drink establishment and over 6 years of customer service.
Overview
5
5
years of professional experience
Work History
Barista Manager
Human Bean Co.
07.2020 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Bookstore Clerk
Umpqua Community College
09.2019 - 02.2020
- Maintained well-stocked inventory of books, school supplies, and breakfast/cafe needs.
- Collaborated with other staff to support smooth daily operations.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Operated cash register to record transactions accurately and efficiently.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Restaurant Hostess
Red Robin
06.2019 - 09.2019
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Cashier
Wildlife Safari
08.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Kept marketing materials out, looking presentable and up-to date with daily menu items
- Helped kitchen staff by running food to tables and scooping ice cream for customers.
Education
High School Diploma -
Roseburg High School
Roseburg, OR06.2019
Skills
- Coin and Currency Counting
- Store Organization
- Team Cooperation
- Hiring and Onboarding
- Time Management
- Attention to Detail
- Front of House Management
- Customer Service
Timeline
Barista Manager
Human Bean Co.
07.2020 - Current
Bookstore Clerk
Umpqua Community College
09.2019 - 02.2020
Restaurant Hostess
Red Robin
06.2019 - 09.2019
Cashier
Wildlife Safari
08.2018 - 09.2018
High School Diploma -
Roseburg High School
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