Jenevie Gonzales

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangements.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
• Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.

Performed routine cleaning tasks.

Managed product organization.

Delivered exceptional support to ensure customer satisfaction.

Oversaw housekeeping operations.

Ensured all rooms met quality standards before guest arrivals.

Ensured accurate tracking and documentation of inventory.

Facilitated discussions to enhance housekeeping operations.

Fulfilled guest requests.

Communicated effectively with the front desk.