Katherine Sanders
Wichita Falls
Summary
Results-driven insurance sales professional with a strong history of meeting and exceeding sales targets through effective issue resolution. Proven ability to enhance productivity and efficiency in all tasks. Skilled in client relationship management, policy customization, and market analysis. Consistent success achieved through strong communication and problem-solving capabilities.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Licensed Insurance Agent
Aflac
Wichita Falls
01.2025 - Current
- Processed policy applications and ensured compliance with industry regulations.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Utilized CRM software to track call outcomes and client interactions.
- Researched target markets to identify potential customer segments.
Territory Manager
Kemper life insurance
Wichita Falls
05.2023 - 10.2024
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Initiated contact with potential clients through cold calling and networking activities.
- Resolved disputes between customers and insurers by researching and interpreting policy language.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Analyzed customer data to identify trends and improve service delivery.
- Worked closely with existing accounts to grow market share.
Home Health Aide
Private Care
Wichita Falls
01.2019 - 01.2022
- Assisted clients with daily living activities and personal hygiene needs.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Administered medications according to prescribed schedules and instructions.
- Coordinated with family members about care plans and progress updates.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing, and incontinence care.
Cashier
United Supermarkets
Wichita Falls
08.2015 - 09.2016
- Processed customer transactions accurately and efficiently at the register.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Addressed customer complaints effectively to enhance satisfaction experiences.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
GED -
Harrell Center
Wichita Falls, TX06-2009
Some College (No Degree) - Business Administration Health Services
DeVry University
Lisle, ILSkills
- Policy processing and claims management
- Insurance regulation and compliance
- CRM utilization and client engagement
- Market analysis and networking
- Customer service and effective communication
- Time management and client retention
Certification
Licensed LAH Agent
Timeline
Licensed Insurance Agent
Aflac
01.2025 - Current
Territory Manager
Kemper life insurance
05.2023 - 10.2024
Home Health Aide
Private Care
01.2019 - 01.2022
Cashier
United Supermarkets
08.2015 - 09.2016
GED -
Harrell Center
Some College (No Degree) - Business Administration Health Services
DeVry University