Jenevieve Medallo
Downey,CA
Summary
Detail-oriented PTCB-certified and California-licensed Pharmacy Technician with extensive healthcare experience supporting patients, providers, and administrative operations in a hospital setting. Experienced in documentation, data entry, electronic medical records, HIPAA compliance, and customer service. Adept at learning new systems, managing sensitive information, and maintaining accuracy in fast-paced environments. Seeking a remote or onsite pharmacy technician position where strong healthcare knowledge and commitment to quality can contribute to exceptional patient care.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Unit Secretary/ Promoted From BHW
Coast Plaza Hospital
Norwalk, United States
01.2026 - Current
- Supported nurses and doctors by handling administrative tasks on a hospital unit.
- Managed patient charts and entered physician orders into electronic medical records to ensure accurate and timely patient care.
- Coordinated communication between nurses, physicians, and hospital departments to streamline patient flow and enhance collaboration.
- Provided administrative support to nursing staff in a fast-paced hospital unit, facilitating efficient operations and patient care.
- Scheduled diagnostic tests, procedures, and patient appointments.
- Maintained accurate patient documentation while ensuring HIPAA compliance.
- Assisted with patient admissions, transfers, and discharge documentation.
- Monitored inventory of unit supplies and processed equipment requests to ensure availability for patient care.
- Ensured adherence to HIPAA regulations to maintain patient confidentiality and protect sensitive information.
Behavioral Health Unit Secretary
Behavioral Health Worker (BHW)
Norwalk, CA
10.2024 - Current
- Provided direct care and supervision to patients with mental health and behavioral conditions in a clinical setting.
- Monitored patient behavior, mood, and safety; reported changes to nurses and clinical staff.
- Assisted patients with daily living activities (ADLs), including hygiene, meals, and mobility.
- Supported implementation of individualized treatment plans under the direction of licensed professionals.
- Facilitated or assisted in group therapy sessions focused on coping skills and behavioral improvement. Applied de-escalation techniques to manage aggressive or crisis situations safely.
- Maintained accurate documentation of patient observations, incidents, and progress in electronic health records (EHR)
- Ensured compliance with patient confidentiality standards, including HIPAA regulations.
- Collaborated with interdisciplinary teams including nurses, therapists, and social workers.
- Maintains a safe, structured, and therapeutic environment for patients.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Staffing Coordinator/ Promoted From Lead MHW
Oceanview Psychiatric Adult Hospital
Long Beach, United States
05.2024 - 01.2026
- Coordinated daily staff schedules to ensure adequate coverage for all shifts and departments.
- Maintained and updated employee schedules using scheduling software and internal systems
- Filled last-minute call outs, absences, and vacancies by contacting available staff or agency personnel.
- Communicate shift assignments, schedule changes, and updates to employees in a timely manner.
- Monitored overtime, attendance, and staffing levels to control labor costs and maintain efficiency.
- Collaborated with department managers to understand staffing needs and adjust schedules accordingly.
- Ensured compliance with labor laws, union rules, and company policies when creating schedules.
- Processed timecards, tracked hours worked, and assisted with payroll-related tasks.
- Maintained accurate staffing records, reports, and employee availability logs.
- Assisted with onboarding new hires, including scheduling orientation and training shifts.
- Coordinated with external staffing agencies when additional coverage is needed.
- Handled employee inquiries regarding schedules, time-off requests, and shift swaps.
- Analyzed staffing trends and recommended improvements for workflow and coverage.
- Supported emergency staffing needs and crisis scheduling situations.
Lead Mental Health Worker
Lead Mental Health Worker (MHW)
Long Beach, CA
05.2017 - 01.2026
- Promoted to lead Mental Health Worker due to strong leadership and performance.
- Supervised mental health staff and supported patient care operations.
- Monitored patient safety and behavior, reporting changes to clinical team. Led group sessions and assisted in care plan implementation.
- Trained and mentored new employees.
- Supervised and coordinated daily activities of mental health workers to ensure high-quality patient care in an inpatient/outpatient behavioral health setting.
- Assisted in developing and implementing individualized care plans under the direction of licensed professionals.
- Led therapeutic group sessions focused on coping skills, stress management, and daily living activities.
- Trained and mentored new staff on safety protocols, de-escalation techniques, and patient interaction standards.
- Ensured compliance with HIPAA, facility policies, and state/federal mental health regulations.
- Responded to crisis situations using proper intervention and de-escalation techniques to maintain a safe environment.
- Maintained accurate and timely documentation of patient progress, incidents, and observations in electronic health records (EHR).
- Collaborated with interdisciplinary teams including nurses, social workers, and psychiatrists to support patient recovery.
- Managed scheduling, task delegation, and workflow coordination for unit staff.
Certified Nursing Assistant
Windsor Gardens Convalescent of Long Beach
Long Beach, United States
09.2013 - 05.2017
- Provided direct patient care in a fast-paced clinical setting, supporting nurses and healthcare teams
- Assisted patients with activities of daily living (ADLs), including bathing, dressing, feeding, and mobility
- Monitored and recorded vital signs (blood pressure, pulse, temperature, respirations) and reported abnormalities.
- Observed and documented patient conditions, behaviors, and changes in status in electronic health records (EHR).
- Assisted with patient transfers, repositioning, and ambulation to prevent falls and injuries.
- Maintained infection control standards and followed proper hygiene and safety protocols.
- Responded promptly to call lights and patient needs, ensuring comfort and quality care.
- Supported emotional well-being of patients by providing compassionate care and communication.
- Collaborated with nurses, physicians, and interdisciplinary teams to ensure continuity of care.
- Ensured compliance with HIPAA and patient confidentiality standards.
Internet Cafe Manager
Redzone Internet Cafe
Norwalk, United States
07.2012 - 09.2013
- Managed daily operations of an internet café, ensuring smooth customer service and efficient workflow.
- Supervised staff, assigned tasks, and maintained scheduling to ensure adequate coverage.
- Provided customer support for computer use, printing, scanning, and basic technical issues.
- Handled cash transactions, POS systems, and daily financial reconciliation.
- Maintained and troubleshot computer systems, internet connectivity, and equipment.
- Monitored inventory of supplies (paper, ink, snacks, etc.) and placed orders as needed.
- Enforced company policies, time usage rules, and customer guidelines.
- Resolved customer concerns and ensured a positive customer experience.
- Maintain a clean, safe, and organized environment.
- Tracked daily sales, usage reports, and business performance.
Education
Medical Billing and Coding (CPC) -
North-West College
Long Beach, CA10-2026
Pharmacy Technician -
U.S Career Institute
Fort Collins, CO01-2020
Nursing Assistant Certification - undefined
Nurse's Development Center
Cerritos, CA08-2013
Skills
- Healthcare documentation
- HIPAA compliance
- Patient privacy
- Electronic recordkeeping
- Crisis intervention
- Care coordination
- Outpatient care
- Appointment scheduling
- Appointment coordination
- Time management
- Detail-oriented approach
- Communication skills
- Patient interaction techniques
- Telephone etiquette
- Staff management
- Team leadership
- Data protection protocols
- Pharmacy law
- Medication calculations
- Insurance claims processing
- EHR management
- Strong organization
- Customer service
- Telephone reception
- Data entry
- Time management
- Medical terminology
- Administrative support
- Patient health information Access
- Documentation and recordkeeping
- Problem-solving
- Office coordination
- Adaptable and flexible
- Clerical support
Certification
- California Licensed Pharmacy Technician
- PTCB-Certified Pharmacy Technician, CPhT
- BLS Certified
- MAB Certified
- Medical Billing and Coding- In Progress
Timeline
Unit Secretary/ Promoted From BHW
Coast Plaza Hospital
01.2026 - Current
Behavioral Health Unit Secretary
Behavioral Health Worker (BHW)
10.2024 - Current
Staffing Coordinator/ Promoted From Lead MHW
Oceanview Psychiatric Adult Hospital
05.2024 - 01.2026
Lead Mental Health Worker
Lead Mental Health Worker (MHW)
05.2017 - 01.2026
Certified Nursing Assistant
Windsor Gardens Convalescent of Long Beach
09.2013 - 05.2017
Internet Cafe Manager
Redzone Internet Cafe
07.2012 - 09.2013
Nursing Assistant Certification - undefined
Nurse's Development Center
Medical Billing and Coding (CPC) -
North-West College
Pharmacy Technician -
U.S Career Institute