Keshounda Pipkins
Baytown,TX
Summary
Dedicated service focused professional administration assistant. Reliable worker with ability to learn new concepts and skills quickly, Excellent communication and office management skills. Strong customer relationship skills, able to make patients feel calm and comfortable.
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Unit Secretary
Houston Methodist
Baytown, TX
05.2021 - 09.2024
- Greet patients pleasantly and promptly upon check-in and check-out, providing excellent customer service
- Answer phones in a timely and professional manner
- Collect co-pays and outstanding balances
- Verification of insurance at the time the patient presents for services and clear communication to the patient regarding the details of the verification
- Maintain patients' charts with the appropriate data entry, insurance information and organization as well as demographic entry into the computer system
- Daily balancing and preparation of operational packets
- Follow HIPAA guidelines and Privacy standards
- Ability to sit at desk and utilize phone and computer for long periods of time
- Handling of routine requests from Operations Manager
- Maintain front office cleanliness, including the lobby and entry areas
- Other duties may apply as assigned
- Daily scanning and support of billing department for required documents
- Assisting in patient transfers
- Member of the CODE Team and be an active participant in Code Blue training
PCA
St. Luke Health
Lake Jackson, Texas
11.2017 - 04.2021
- Asses vital signs, collect lab samples and provide pre and post operative care.
- Assisting with grooming, feeding, bathing etc.
- Assisted clients with daily living activities and personal care needs.
- Monitored client health status and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Documented client progress and care activities in daily logs consistently.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
PSA
ResCare Workforce Services
West Columbia, Tx
01.2006 - 10.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Provided excellent service and attention to person with disabilities.
- Maintained updated knowledge through continuing education and advanced training plus satisfaction by finding creative solutions.
Education
Dental Assistant
Brazospoet College
Clute, TX 08.2012 - 02.2013
Associate's degree - Computer Engineering
MTI Business College Inc
Houston, TX 02.2004 - 05/2007
High school diploma -
West Columbus High School
West Columbia, TX 05.1999 - 05/2003
Skills
- Office Administration
- Hospital Experience
- HIPAA
- Vital Signs
- Epic
- Phone Etiquette
- Computer Operation
- Medical Office Experience
- Medical Receptionist
- Word Processing
- Nursing
- Clerical Experience
- Multi-line Phone Systems
- Insurance Verification
- Dental Assisting
- Office administration
- Customer service
- Healthcare documentation
- Patient care assistance
- Code blue participation
- Time management
- Problem solving
- Team collaboration
- Pre-hospital care
- Document management
- Patient reception
- Patient scheduling expertise
- Nursing station operations
Certification
- CNA
- Certified Dental Assistant
- BLS Certification
- First Aid Certification
- Administrative assistant
- PCA
- PSA
Timeline
Unit Secretary
Houston Methodist
05.2021 - 09.2024
PCA
St. Luke Health
11.2017 - 04.2021
Dental Assistant
Brazospoet College
08.2012 - 02.2013
PSA
ResCare Workforce Services
01.2006 - 10.2016
Associate's degree - Computer Engineering
MTI Business College Inc
02.2004 - 05/2007
High school diploma -
West Columbus High School
05.1999 - 05/2003