VERONICA LOPEZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Unit Secretary
Kaiser Permanente
Ontario
10.2025 - 04.2026
- Managed patient scheduling and appointments for multiple departments.
- Facilitated clear communication between medical staff and patients to enhance information flow.
- Maintained accurate patient records using electronic health systems.
- Managed incoming calls and efficiently directed inquiries to appropriate personnel.
- Supported office operations by ordering supplies and managing inventory.
- Managed the front desk area ensuring neatness at all times.
- Greeted visitors and patients in a courteous and friendly manner.
- Supported nursing staff with administrative tasks, including scheduling appointments, ordering supplies, and preparing patient charts.
Administrative Assistant
Ferguson
Perris
09.2023 - 04.2026
- Handled multi-line phone system, routing calls, delivering messages to staff, and greeting visitors to ensure smooth communication flow.
- Provide exceptional customer, addressing concerns promptly and professionally to ensure satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained accurate record-keeping through diligent data entry and effective database management for essential company information.
- Managed office supply inventory, proactively ordering necessary items to prevent workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data management and communication.
Staff Supervisor
Citistaff Solutions
Riverside
11.2022 - 09.2023
- Led team to maintain efficiency and streamline workflows through effective problem-solving.
- Evaluated employee performance and provided coaching and training to address development needs.
- Resolved customer complaints and adjusted policies to enhance service responsiveness.
- Maintained compliance with company policies, objectives and communication goals.
Medical Assistant
Golden Shore Medical Clinic / Unicare Community
Moreno Valley
04.2018 - 03.2022
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Submitted prescriptions and refills to pharmacies via phone and fax, ensuring timely medication access for patients.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Improved clinic workflow by accurately documenting patient information and maintaining up-to-date electronic health records.
- Coordinated patient referrals with healthcare professionals, facilitating smooth transitions and continuity of care.
Medical Assistant
Anita Kundi Family Practice
Chino
07.2012 - 04.2018
- Obtained client medical history, medication information, symptoms and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Coordinated patient charts and completed insurance forms to streamline office processes and support diverse patient needs.
- Stocked medical supply rooms to ensure availability for patient care.
Education
Medical Assistant Certificate -
American Career College
Ontario, CAHigh School Diploma -
Ontario High School
Ontario, CASkills
- Medical Terminology
- Clinical skills
- EMR Systems
- Overseeing Front Desk
- Office Administration
- Microsoft Office
- Customer Care
- Customer service
- Bilingual Spanish / English
- Highly adaptive
- Self-motivated
- Interpersonal skills
- Communication skills
- Office Administration
Timeline
Unit Secretary
Kaiser Permanente
10.2025 - 04.2026
Administrative Assistant
Ferguson
09.2023 - 04.2026
Staff Supervisor
Citistaff Solutions
11.2022 - 09.2023
Medical Assistant
Golden Shore Medical Clinic / Unicare Community
04.2018 - 03.2022
Medical Assistant
Anita Kundi Family Practice
07.2012 - 04.2018
Medical Assistant Certificate -
American Career College
High School Diploma -
Ontario High School