Laura Stoffers
Sioux Falls,SD
Summary
Dynamic Unit Secretary with proven expertise at Sanford USD Medical Center, enhancing patient satisfaction through effective communication and workflow optimization. Skilled in medical documentation and HIPAA compliance, I excel in training new staff and managing office supplies, ensuring a seamless operational environment that prioritizes patient care and confidentiality.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
Work History
Unit Secretary
Sanford USD Medical Center
05.2001 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Create Patient's Surgery Chart, including arrival time, and making sure HAR, and information is correct.
- Work with the Center for Joint Success Team, making packets, keeping log of patients attending class inperson, and sending information to patients attending virtually.
- Working close with Orthopedic Schedulers, and Surgery Schedulers to make sure things go smooth and patients are properly educated before Surgery.
- Approve Time and Attendance for my area.
- Extra duties, when needed to make a smooth transition from time scheduled to arrival day of procedure.
Education
No Degree - Administration
Dakota State University, Madison SD
Skills
- Medical documentation
- Office administration
- HIPAA compliance
- Chart organization
- Time management
- Team collaboration
- Customer service
- Inventory management
- Problem solving
- Training new staff
- Workflow optimization
- Incoming call reception
- Strong organization
- Patient chart maintenance
- Unit secretary training
- Medical records maintenance
- Conflict resolution techniques
- Patient confidentiality practices
- Document management
- Meeting coordination
- Phone reception
- Medical terminology proficiency
- Computer proficiency
- Critical thinking
- Collaboration and teamwork
- Medical terminology
- Patient health information Access
- Documentation and recordkeeping
- Supply ordering
- Problem-solving
- CPR certified
- Calendar and appointment management
- Office management
- BLS certified
Timeline
Unit Secretary
Sanford USD Medical Center
05.2001 - Current
No Degree - Administration
Dakota State University, Madison SD
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