Proscovia Lemke
Pampa,TX
Summary
Detail-oriented Unit secretary with a strong background in electronic health records and patient scheduling. Committed to enhancing patient care through excellent communication and team collaboration while ensuring HIPAA compliance.
Proficient with experience in managing administrative tasks within healthcare settings. Skilled in maintaining organized patient records and providing exceptional customer service, contributing to improved workflow and patient satisfaction.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Unit Secretary
Pampa Regional Medical Center
Pampa, Texas
02.2025 - Current
- Assisted medical staff with administrative tasks to ensure smooth workflow.
- Maintained organized patient records and files for easy access and retrieval.
- Communicated effectively with patients to address inquiries and provide information.
- Coordinated office supplies and equipment maintenance for optimal functionality.
- Handled phone calls and directed inquiries to appropriate departments promptly.
- Prepared documentation for patient admissions and discharges in a timely manner.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Communicated with management to facilitate efficient unit operation.
- Compiled reports on daily activities for review by supervisor.
- Utilized hospital information systems for data entry and retrieval.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
Bachelor of Arts - Guidance And Counselling
Kyambogo University
Kampala Uganda02-2009
Skills
- Electronic health records
- Patient scheduling
- Document preparation
- Medical terminology
- Office administration
- Customer service
- HIPAA compliance and documentation accuracy
- Data entry
- Effective communication
- Team collaboration
- Time management
- Nursing station operations
- Customer relationship management
- Medical documentation
- Clinical and health care knowledge
Certification
Hippa Certification
References
References available upon request.
Timeline
Unit Secretary
Pampa Regional Medical Center
02.2025 - Current
Bachelor of Arts - Guidance And Counselling
Kyambogo University