Malika Coates

• Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
• Managed patient records and ensured accurate documentation for healthcare providers, enhancing continuity of care.
• Coordinated communication between medical staff, patients, and families to facilitate timely information sharing and support.
• Assisted nursing staff with scheduling appointments, ordering supplies, and preparing charts to streamline patient care.
• Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
• Provided patient information to facilitate timely admissions and discharges.
• Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
• Answered telephone calls promptly and directed them to appropriate personnel or departments.
• Managed unit call reception and routed calls to correct department.
• Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
• Prepared charts and other materials for patient visits in a timely manner.
• Processed physician orders ensuring accuracy of documentation prior to submission for approval.
• Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
• Organized laboratory specimens for pick-up by courier service.
• Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
• Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
• Trained new staff on office procedures and electronic health record systems effectively.
• Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
• Recognized by nurses and staff as Unit Mom, fostering a supportive environment.
• Received appreciation through cards and feedback from patients, parents, and staff.
• Prepared documents for signature by physicians or other authorized personnel.

• Coordinated scheduling of patient appointments to ensure optimal clinic flow. and coordinated provider work schedules to optimize clinic operations.
• Communicated with patients, insurance companies, and providers to resolve inquiries and issues, ensuring timely responses and improved patient satisfaction.
• Maintained accurate patient records and documentation while ensuring compliance with HIPAA regulations.
• Utilized Cerner, MEDITECH, and Epic electronic health record systems.
• Utilized Microsoft Excel to create reports, track data, and maintain department spreadsheets, enhancing data accessibility.
• Managed patient scheduling using electronic health record systems.
• Coordinated communication between medical staff and patients effectively.

Supervised customer service representatives to ensure high-quality support.

• Supervised daily operations of customer service team for healthcare diagnostics.
• Addressed escalated customer concerns to facilitate effective resolutions.
• Trained new staff on processes and best practices for customer interactions.
• Trained staff on customer interaction protocols and service standards.
• Managed daily customer inquiries and scheduled life insurance policy appointments to enhance client access to services.