Georgia Kowalski
Taylorsville,NC
Summary
Results-driven individual adept at implementing process improvements and fostering a collaborative team environment. Strong organizational skills and a focus on effective communication enhance unit efficiency and patient care quality.
Detail-oriented professional skilled in patient scheduling, medical records management, and HIPAA compliance. Proven ability to enhance team productivity and improve office operations.
Dedicated unit secretary with over 20 years of experience in healthcare administration. Expertise in patient scheduling and training new staff, contributing to streamlined operations and exceptional customer service. Committed to maintaining high standards of compliance and patient confidentiality.
Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.
Overview
21
21
years of professional experience
Work History
Unit Secretary
Catawba Valley Medical Services
Hickory, NC
08.1999 - 05.2020
- Managed patient scheduling and appointment coordination, ensuring efficient workflow in fast-paced environment.
- Maintained accurate medical records and documentation using electronic health record (EHR) systems.
- Assisted healthcare professionals with administrative tasks, enhancing team productivity and communication.
- Implemented process improvements for office operations, increasing overall efficiency of unit activities.
- Trained new staff on operational procedures, fostering a collaborative and knowledgeable team environment.
- Oversaw daily office functions, ensuring adherence to hospital policies and compliance standards.
- Led initiatives for inventory management and supply ordering, reducing costs while maintaining essential resources.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Education
High School Diploma -
New Berlin West Highschool
New Berlin, WISkills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Patient scheduling
- EMR / EHR
- Medical office administration
- Patient scheduling expertise
- Medical records maintenance
- Nursing station operations
- Clinical support
- Patient data confidentiality
- Patient records maintenance
- Professional telephone etiquette
- Appointment setting
- Conflict resolution techniques
- Detail-oriented approach
- Patient confidentiality practices
- Inpatient care
- Medical records management
- Lab test documentation
- Document management
- Training and coaching
- Electronic recordkeeping
- Patient database updates
- Medical terminology proficiency
- Patient database management
- Lab test protocols
- Patient appointment coordination
- Patient reception
- Phone reception
Timeline
Unit Secretary
Catawba Valley Medical Services
08.1999 - 05.2020
High School Diploma -
New Berlin West Highschool