Rosa Garcia
Miami
Summary
Proven Medical Assistant and Unit Secretary, adept in patient database management and exceptional customer service, honed at The Palace Nursing and Rehabilitation Center. Expertise in EMR/EHR systems and maintaining patient confidentiality. Demonstrated ability to improve patient care efficiency and support medical staff, ensuring high levels of patient satisfaction.
Committed professional well-versed in patient admissions and discharges, including paperwork processing and appointment scheduling. Industrious and detail-oriented with a drive for assisting physicians and nurses to provide superior medical care. Accustomed to cultivating an efficient and productive atmosphere to execute nursing station operations.
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Dedicated unit secretary skilled in patient records management healthcare operations illustrated several years of industry experience. Eager to offer effective communication and a proactive attitude to facilitate seamless patient care and bring value to the team.
Organized Unit Secretary with background in managing patient records, coordinating medical staff schedules and handling administrative duties. Proficient at multi-tasking in fast-paced environments while maintaining strong attention to accuracy and confidentiality. Strong interpersonal skills, ability to work as part of a team and provide high quality patient service consistently demonstrated. Significant contributions made by streamlining office systems and improving communication processes.
Proactive Unit Secretary eager to utilize many years of superior performance in healthcare landscape. Consistently acknowledged for displaying positive and proactive attitude focused on patient care and comfort. Goes above and beyond to meet team objectives and bring value to team.
Overview
12
12
years of professional experience
Work History
Unit Secretary
The Palace Nursing and Rehabilitation Center
Miami
07.2019 - Current
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Organized laboratory specimens for pick-up by courier service.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Prepared documents for signature by physicians or other authorized personnel.
- Compiled reports on daily activities for review by supervisor.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Managed the front desk area ensuring neatness at all times.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Retrieved physicians' paperwork, including lab test requests.
- Assisted nursing staff with administrative tasks to support patient care.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Scheduled patient tests, procedures, and follow-up appointments.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Compiled physical and digital documents, charts, and reports.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Compiled and filed medical reports, charts, and correspondence.
Medical Assistant
Dr Dangon clinic
Miami
03.2013 - 12.2014
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Registered Medical Assistant -
Florida International Assn of Registered Medical A
Miami, FL08-2023
Associate of Science -
Robert Morgan thecnical high school
Miami, FL07-2017
GED -
Institute of The State of New York Education Depar
New York, NY05-1996
Skills
- Follow-up appointment scheduling
- Patient database management
- EMR / EHR
- Patient data confidentiality
- Medical office administration
- Patient database updates
- Nursing station operations
- Patient chart maintenance
- Lab test documentation
- Nursing unit operations
- Telephone reception
- Medical records management
- Inpatient care
- Medical records maintenance
- Outpatient care
- Customer service
- Patient records maintenance
- Incoming call management
- Patient appointment coordination
- Call light responses
- Unit secretary training
- Phone reception
- Appointment scheduling
- Appointment setting
Timeline
Unit Secretary
The Palace Nursing and Rehabilitation Center
07.2019 - Current
Medical Assistant
Dr Dangon clinic
03.2013 - 12.2014
Registered Medical Assistant -
Florida International Assn of Registered Medical A
Associate of Science -
Robert Morgan thecnical high school
GED -
Institute of The State of New York Education Depar