Cassandra Green
Beaumont
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
17
17
years of professional experience
1989
1989
years of post-secondary education
Work History
Unit Secretary
Kate Dishman Rehabilitation Hospital
Beaumont
09.2008 - Current
- Managed patient records using electronic health record systems.
- Coordinated communication between medical staff and patients daily.
- Scheduled appointments and maintained calendars for healthcare providers. Verify insurance.
- Assisted with administrative tasks to support unit operations efficiently.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Maintained inventory of office supplies and medical forms regularly.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Monitored unit supply levels and notified management of ordering needs.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Transcribed doctors' orders, including medication and lab test requests.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
Education
Westbrook High School
Beaumont, TxSkills
- Electronic health records
- Patient scheduling
- HIPAA compliance
- Medical terminology
- Call management
- Front desk operations
- Appointment verification
- Clerical support
- Customer service
- Phone reception
- Strong organization
- Nursing station operations
- Medical terminology proficiency
- EMR / EHR
- Call light responses
- Patient service management
- Incoming call reception
- Medical transcription
- Medical records maintenance
- Professional telephone etiquette
- Patient data confidentiality
- Follow-up appointment scheduling
- Patient database management
- Appointment setting
- Patient scheduling expertise
- Patient chart maintenance
- Insurance verification
- Appointment scheduling
- Patient confidentiality practices
- Incoming call management
- Unit secretary training
- Telephone reception
- Patient appointment coordination
- Insurance authorizations
Timeline
Unit Secretary
Kate Dishman Rehabilitation Hospital
09.2008 - Current
Westbrook High School