Mirna Carrasco
Burleson,TX
Summary
Accomplished professional with expertise in patient records management at Cooks Children Hospital, enhancing workflow efficiency through precise data entry and effective communication. Proven ability to resolve conflicts and manage customer accounts, leveraging strong organizational skills and attention to detail. Excel in administrative support and team collaboration, driving exceptional service and operational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Unit Secretary
Cooks Children Hospital
Fort Worth, Texas
10.2013 - Current
- Managed patient records and ensured accurate documentation for medical staff.
- Communicated effectively with families regarding patient information and hospital procedures.
- Assisted medical personnel with daily administrative tasks to enhance workflow efficiency.
- Maintained inventory of office supplies and ordered materials as needed for operations.
- Utilized electronic health record systems to input patient data and update files promptly.
- Supported team members by providing timely responses to inquiries and requests.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Answered phone calls to provide assistance, information, and medical personnel access.
Insurance Customer Service Representative
Flores and Associates Insurance Agency
Fort Worth, Texas
12.2007 - 11.2009
- Managed customer accounts using agency-specific software tools.
- Resolved client concerns through effective communication and problem-solving.
- Educated clients on insurance products and services available.
- Maintained accurate records of client information and transactions.
- Handled billing inquiries and coordinated payment arrangements for clients.
- Developed strong relationships with clients by providing exceptional customer service.
- Navigated computer system to look up customer information and update policies.
Housekeeper
Carrasco Houskeeping
Fort Worth, Texas
07.2006 - 12.2007
- Cleaned and sanitized guest rooms following established procedures.
- Organized cleaning supplies and equipment for efficient workflow.
- Reported maintenance issues to ensure guest comfort and safety.
- Performed detailed cleaning of common areas like lobbies and restrooms.
- Managed time effectively to complete tasks within scheduled shifts.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Education
High School Diploma -
W. E. Boswell High School
Saginaw, TX05-2006
Skills
- Patient records management
- Electronic health records
- Medical terminology
- Data entry accuracy
- Customer relationship management
- Office supply management
- Administrative support
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Multi-line telephone operation
- Account management
- Conflict resolution techniques
- Customer service
- Document management
- Training and coaching
- Strong organization
Affiliations
- Elite equestrian team coach for more than 20 years
- Equestrian trainer for more than 10 years
Languages
Spanish
Native/ Bilingual
Certification
- BLS certification
References
References available upon request.
Timeline
Unit Secretary
Cooks Children Hospital
10.2013 - Current
Insurance Customer Service Representative
Flores and Associates Insurance Agency
12.2007 - 11.2009
Housekeeper
Carrasco Houskeeping
07.2006 - 12.2007
High School Diploma -
W. E. Boswell High School