Tyronza Smith
Cocoa
Summary
Dynamic Administrative Professional with extensive experience as a Unit Secretary, poised to transition into Healthcare Management. Demonstrates a strong understanding of nursing unit operations and adept communication skills, contributing effectively to team success. Proven ability to streamline processes and enhance patient care through efficient administrative support.
Overview
26
26
years of professional experience
Work History
Unit Secretary
Rockledge Regional Medical Center
Rockledge
06.2021 - Current
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered phone calls to provide assistance, information and medical personnel access.
- Organized laboratory specimens for pick-up by courier service.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Arranged hospital admissions for patients as required.
- Managed the front desk area ensuring neatness at all times.
- Compiled physical and digital documents, charts and reports.
- Ordered and maintained supply inventory for medical office.
- Provided patient information to facilitate timely admissions and discharges.
- Managed unit call reception and routed calls to correct department.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Monitored unit supply levels and notified management of ordering needs.
E-Commerce Personal Shopper
Walmart
Merritt Island
08.2019 - 06.2021
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Prepared detailed reports outlining each customer's spending history.
- Processed online orders quickly and accurately.
- Assisted teammates with daily tasks during peak periods.
Intimates Department Manager
Walmart
Merritt Island
05.2015 - 08.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Delegated work to staff, setting priorities and goals.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Jewelry Sales Associate
Walmart
Merritt Island
05.2011 - 05.2015
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers and provided excellent customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged in suggestive selling techniques to increase sales volume.
- Attended regular staff meetings to share ideas for improving store operations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed basic repairs on jewelry items when needed.
- Received inventory shipments and stocked shelves with merchandise.
Confections Department Manager
Walmart
Merritt Island
04.2008 - 05.2011
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular performance reviews to monitor progress of individual employees.
- Reviewed existing processes regularly for potential opportunities for automation or efficiency gains.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Monitored daily sales figures to track trends in customer buying behavior.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Garden Center Associate
Walmart
Merritt Island
04.1999 - 04.2008
- Provided advice on how to care for plants and landscaping solutions.
- Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
- Created pricing labels for displayed products with pricing guns and label makers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
- Stocked shelves, racks and tables with new or transferred merchandise.
- Assisted in loading purchased items into vehicles when necessary.
- Computed purchases and received and processed cash or credit payment.
- Inspected plants for signs of disease or damage before sale.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Watered and pruned plants according to specific needs for plant type.
- Processed incoming shipments of plants and other merchandise.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
- Created signage for new products or promotions.
- Greeted customers upon arrival and provided assistance as needed.
- Recommended, selected and helped locate or obtain merchandise for customers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized and restocked shelves to ensure a neat, presentable display area.
Education
Bachelor of Science - Healthcare Management
Eastern Florida State College
Cocoa, FL12-2024
Associate of Arts -
Brevard Community College
Cocoa, FL06-2003
Skills
- Follow-Up Appointment Scheduling
- Incoming Call Reception
- Patient Chart Maintenance
- Telephone Reception
- Patient Data Confidentiality
- Medical Records Management
- Customer Service
- Appointment Scheduling
- EMR / EHR
- Follow-up appointment scheduling
- Patient data confidentiality
- Call light responses
- Detail-oriented approach
- HIPAA compliance
- Medical terminology proficiency
Education and Training
Care of Aggressive Patient
Timeline
Unit Secretary
Rockledge Regional Medical Center
06.2021 - Current
E-Commerce Personal Shopper
Walmart
08.2019 - 06.2021
Intimates Department Manager
Walmart
05.2015 - 08.2019
Jewelry Sales Associate
Walmart
05.2011 - 05.2015
Confections Department Manager
Walmart
04.2008 - 05.2011
Garden Center Associate
Walmart
04.1999 - 04.2008
Bachelor of Science - Healthcare Management
Eastern Florida State College
Associate of Arts -
Brevard Community College