Shaina Smith
Philadelphia,Pennsylvania
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
22
22
years of professional experience
Work History
Unit Secretary
Pennsylvania Hospital
2002.04 - Current
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Stayed current on industry trends and advancements through regular participation in professional development courses and seminars, enhancing overall job performance.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Followed exact procedures for handling transfers and other releases of medical records.
- Scanned and uploaded medical records into electronic medical records system.
Education
Medical Coding Certification - Health Information Technology
Peirce College
Philadelphia, PAAssociate Of Applied Arts - Psychology
Community College of Philadelphia
Philadelphia, PA12.2022
Skills
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient chart maintenance
- Anatomy and Physiology Knowledge
- Continuing education
- Attention to Detail
- ICD-10 Coding
- Electronic Health Records
- Medical Documentation
- Medical Terminology
- Medical Record Management
Timeline
Unit Secretary
Pennsylvania Hospital
2002.04 - Current
Medical Coding Certification - Health Information Technology
Peirce College
Associate Of Applied Arts - Psychology
Community College of Philadelphia
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