Jennifer George
Pittsburg,CA
Summary
Detail-oriented Unit Secretary skilled in managing patient records, insurance, and authorizations while coordinating medical staff schedules. Demonstrates strong multitasking abilities in fast-paced environments, ensuring accuracy and confidentiality. Contributed to improved office efficiency and communication through streamlined systems and collaborative teamwork.
Overview
22
22
years of professional experience
Work History
Unit Secretary
John Mur Behavioral Health
Concord, California
02.2026 - Current
- Oversaw daily front desk operations to ensure smooth visitor check-in. and welcomed visitors professionally.
- Verified visitor identification cards before granting building access.
- Answered incoming calls, took messages, and transferred calls to proper departments or staff.
- Assisted clients with inquiries, providing information about services to enhance their experience.
- Sorted and organized tasks to achieve service goals efficiently.
- Supported customer satisfaction by resolving issues with knowledgeable, friendly service.
- Worked well within team settings to improve workplace productivity.
- Built current knowledge through continuing education and advanced training.
- Supported office supply inventory by checking stock, anticipating needs, placing orders, and verifying receipt.
Front/Back Office Medical Assistant
Mehrnoosh Almassi OB/GYN
Walnut Creek, California
03.2005 - Current
- Managed patient scheduling and appointment coordination for a busy OB/GYN practice.
- Assisted healthcare providers with patient examinations and procedural preparations.
- Facilitated communication between patients and medical staff regarding treatment plans.
- Processed insurance claims and verified patient eligibility to ensure seamless access to necessary services.
- Adhered to HIPAA regulations when handling confidential information.
- Processed referrals for specialists or diagnostic tests in accordance with established protocols.
- Assisted with patient registration and paperwork, including verifying insurance coverage and collecting co-pays.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Scheduled patient appointments, verified insurance information and maintained accurate records.
- Coordinated surgery scheduling to optimize patient flow and maintain timely procedures based on physician availability.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Reviewed patient insurance details to confirm coverage, prevent billing issues, and secure pre-authorizations to facilitate care.
- Verified accuracy of billing information prior to submitting claims.
- Communicated with patients with compassion while keeping medical information private.
Education
Certificate of Technical Studies -
Silicon Valley
Walnut Creek, CA03-2005
High School Diploma -
Orangel Glenn High School
Escondido, CA06-1998
Skills
- Patient scheduling
- Insurance verification
- Medical billing
- Insurance claims
- HIPAA compliance
- Patient eligibility requirements
- Patient records maintenance
- Medical record management
- Billing coordination
- Financial processing
- Front desk operations
- Patient care coordination
- Medical documentation
- Office workflow optimization
Timeline
Unit Secretary
John Mur Behavioral Health
02.2026 - Current
Front/Back Office Medical Assistant
Mehrnoosh Almassi OB/GYN
03.2005 - Current
Certificate of Technical Studies -
Silicon Valley
High School Diploma -
Orangel Glenn High School