Jeni Bernethy

2020 to Current

• Optimized existing applications for increased efficiency and cost savings by reviewing contracts, regularly meeting with account managers and implementing best practices.
• Analyzed performance for evaluations and to identify areas of improvement for staff.
• Led team in multiple successful projects by effectively delegating tasks and closely monitoring progress.
• Promoted collaboration between teams by implementing knowledge base for improved communication and workflow in ServiceNow.
• Managed budgets effectively. Ensuring optimal allocation of resources.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team ability to deliver results.
• Fostered culture of continuous improvement by regularly reviewing and refining internal processes, resulting in ongoing enhancements.

Information Services Application Analyst/Lead

2012 to 2020

• Evaluated emerging technologies to identify opportunities for innovation and improvement within organizational roadmap.
• Conducted thorough planning, system analysis, design, application build, testing, maintenance, and support to ensure delivery of high-quality results for projects.
• Proven success of obtaining positive standing with customers and leadership by working directly to understand and plan for upcoming initiatives. Served as liaison between information services and operations.
• Ability to research and analyze complex issues to identify root cause, propose solutions and configure system to increase effectiveness of applications.
• Ensured compliance with industry regulations by covering data privacy, security, and access controls.
• Trained new employees and explained processes clearly and efficiently. Facilitating knowledge sharing within and across teams.
• Lead successful implementations most recent included implementation of 21st Century Cures Information Blocking initiatives and standardization in privacy workflows.

Office Assistant/Software Specialist

2009-2012

• Accountable for abstracting pertinent clinical information from medical charts and transferring it into database for release of electronic medical record system.
• Acted as initial point of contact for patients in regard to: scheduling specialist appointments and retrieving prior authorizations for appointments, tests and medications.
• Completed build, manual creation, testing, training, and troubleshooting of various software applications.
• Executed testing, creation of manuals and training to users for software applications.
• Worked as key team member to provide all necessary information for coordination of key Revenue Cycle initiatives and projects.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.