Jeni Herbst
West Allis,WI
Summary
Versatile professional with experience in behavioral health, administrative, treasury implementation, security, and business operations. Skilled in compliance, problem resolution, scheduling, and recordkeeping. Brings a steady, organized approach to fast-paced environments and supports safe, efficient service delivery.
Overview
10
10
years of professional experience
Work History
Security Officer
XPD
Mequon, Wisconsin
05.2026 - Current
- Patrolled XPD premises, monitoring entry points for unauthorized activity.
- Ensured compliance with XPD safety procedures and site rules.
- Coordinated with staff during security checks to uphold safety protocols. and visitors during routine security checks.
- Reported safety hazards for prompt remediation.
Behavioral Health Technician
Changes Healing Center
06.2025 - 02.2026
- Identified substance abuse behaviors and recognized signs of alcohol or drug influence, facilitating timely interventions to support patient recovery.
- Monitored and documented patient behavior and interactions, reporting significant changes to healthcare team in electronic health record system to enhance patient care.
- Facilitated patient group sessions and activities to foster engagement and support recovery outcomes.
- Facilitated positive interactions among staff and patients to strengthen therapeutic relationships and support recovery.
- Interacted with patients to build rapport and enhance communication. and team members through various communication methods. Professionally in person, electronically or by phone-mobile or multiple phone line system. Utilization of fax and printer machines for documentation and activities.
- Managed medication routines and documented quality according to procedures.
- Assisted patients with daily living activities and personal care needs.
Behavior Therapist
Adventure ABA
04.2025 - 06.2025
- Applied ABA methodologies and prompting strategies to develop skills in center, home, community, and school settings.
- Implemented behavior intervention plans and monitored progress to identify and address deficits, improving client outcomes.
- Conducted skills and deficit assessments across developmental domains, documenting progress to guide treatment planning.
- Communicated with parents/caregivers to facilitate generalization and transition training.
Real Estate Investor / Business Owner
Self-Employed
10.2016 - 06.2025
- Led end-to-end business projects and real estate transactions, driving successful outcomes through effective research, planning, lead follow-up, appointment setting, negotiation, vendor coordination, and closing.
- Cultivated relationships with sellers, buyers, vendors, and partners to establish effective communication and deliver coordinated solutions.
- Oversaw financial transactions, budgeting, and expense tracking, maintaining financial stability of projects and enabling informed decision-making.
- Managed daily operations and coordinated logistics, ensuring timely project execution and alignment with strategic goals.
Implementation Specialist, Global Fulfillment Services (Treasury)
Apex Systems
06.2024 - 02.2025
- Streamlined daily workflow and request intake for treasury service setups, resulting in improved service delivery.
- Processed setup requests for accounts, facilitating timely wire transactions, transmission processing, platform updates, and workflow changes across banking systems.
- Ensured compliance with banking regulations, internal controls, and company policies.
- Managed multi-line phone operations to ensure effective communication.
- Completed contract role at Bank of America, supporting successful achievement of project objectives.
Behavioral Health Tech / Admin / Case Manager
Changes Healing Center
01.2023 - 11.2023
- Supported patient care plans, ensuring follow-through, client accountability, and comprehensive case management assessments to enhance client outcomes.
- Implemented recovery support strategies addressing client needs through living placements, food banks, resources for promoting sustainable progress.
- Coordinated transportation and outpatient appointment scheduling, improving clients' timely access to necessary care and resources.
- Facilitated group classes on life skills, emotional techniques, and meditation to enhance therapeutic outcomes in residential and outpatient care.
- Utilized medical system software to enhance communication with internal teams and external facilities, streamlining appointment scheduling, medication administration, and prompt resolution of client requests.
- Documented client interactions using medical software for accurate record-keeping.
- Gained medical terminology and medication knowledge through practical application in clinical settings. Medical terminology course completed.
Education
Self-development/advanced courses -
PSI Seminars
Phoenix, AZ07-2026
B.S. - Applied Management
Grand Canyon University (Current Online)
Phoenix, AZ01-2026
NLP Practitioner - Coaching Certified, Hypnotist Certified, Timeline Therapy Certified
Tad James International School
Las Vegas, NV09-2020
B.S. - Business and Management
Cardinal Stritch University
Brookfield, WI05-2016
Respiratory therapist program - transferred to accounting major
Milwaukee Area Technical College
Milwaukee, WI01-2012
High School Diploma -
Kilmer High School South
Milwaukee, WI01-1998
Skills
- Behavioral intervention
- Crisis Management
- Crisis De-escalation
- Patient assessment
- Patient observation
- Progress tracking
- Mental health support
- Treatment Support
- Patient Support
- Care Coordination
- Care coordination
- Patient Scheduling
- Appointment Coordination
- Documentation support
- Patient Advocacy
- Patient-centered care
- Group facilitation
- Effective communication methods
- Problem resolution
- Patient Rapport
- Collaborative Care
- Project management
- Recovery-oriented approach
- Clinical Guidelines
- Group facilitation
- Team collaboration
- Data collection
- Office supply management
- Appointment scheduling
- Recordkeeping
- Office administration tasks
- Expense processing
- Filing
- Report analysis
- Expense management
Timeline
Security Officer
XPD
05.2026 - Current
Behavioral Health Technician
Changes Healing Center
06.2025 - 02.2026
Behavior Therapist
Adventure ABA
04.2025 - 06.2025
Implementation Specialist, Global Fulfillment Services (Treasury)
Apex Systems
06.2024 - 02.2025
Behavioral Health Tech / Admin / Case Manager
Changes Healing Center
01.2023 - 11.2023
Real Estate Investor / Business Owner
Self-Employed
10.2016 - 06.2025
Self-development/advanced courses -
PSI Seminars
B.S. - Applied Management
Grand Canyon University (Current Online)
NLP Practitioner - Coaching Certified, Hypnotist Certified, Timeline Therapy Certified
Tad James International School
B.S. - Business and Management
Cardinal Stritch University
Respiratory therapist program - transferred to accounting major
Milwaukee Area Technical College
High School Diploma -
Kilmer High School South