Jenica Lungu
Boise,ID
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest service positions illustrated over 3 years of industry experience.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Semiahmoo Spa & Resort
06.2022 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Cashier
Hobby Lobby
06.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree - Business Management
Boise State University
Boise, ID05.2027
High School Diploma -
Blaine High School
Blaine, WA06.2023
Skills
- Personable Demeanor
- Knowledge of Local Attractions
- Operational Efficiency
- Guest Satisfaction
- Effective Planning
- Ability to connect with others easily
Involved in my sorority Alpha Sigma Alpha
I recently became a member of a sorority, and it has opened up a diverse array of advantages and avenues for volunteering, taking on leadership roles, and establishing lifelong friendships. We engage in numerous community service initiatives, giving back to both our school and the broader community. Additionally, we're dedicated to encouraging fellow students to become actively involved on campus, with the aim of creating a more enriching environment. I'm particularly thrilled about our philanthropic endeavors this year. We'll have the privilege of organizing and guiding the Special Olympics, and also of mentoring and inspiring young girls in the 'Girls On The Run' program, assisting them in achieving the milestone of completing a 5k at the end of the season. It's incredibly fulfilling to be part of something much larger than myself.
Timeline
Guest Service Agent
Semiahmoo Spa & Resort
06.2022 - Current
Cashier
Hobby Lobby
06.2021 - 12.2021
No Degree - Business Management
Boise State University
High School Diploma -
Blaine High School
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