Jenice Hand
Oak Park,MI
Summary
Results-driven marketing professional with deep expertise in strategic planning, market analysis, and brand development. Strong focus on team collaboration and adapting to changing needs, ensuring seamless execution of marketing initiatives. Known for effective communication, leadership, and problem-solving skills, consistently delivering impactful results. Ready to drive growth and innovation in dynamic marketing environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Market Director of Compliance, North, South and Jackson Markets
Henry Ford Health System
Detroit, MI
03.2020 - 03.2025
- Serve as the Market Director for the five legacy Henry Ford Health, non-profit Acute Care Hospitals and 300 ambulatory and urgent care sites across Michigan, my primary responsibilities included:
- Redesigning and implementing the Corporate Compliance program to ensure integration into day-to-day health system operations. Restructuring internal department standard operating procedures to meet federal compliance requirements.
- Conduct system level and specialized investigations, as applicable, partner with Legal Counsel when investigations require disclosure to government agencies.
- Coordinating and overseeing the Compliance Site Managers assigned each HFH Location to ensure consistent enforcement of policies and legal standards. In addition, to providing oversight relative to local level investigations, remediation and completion of compliance analysis of findings.
- Developing and reviewing policies and procedures to meet regulatory requirements.
- Providing education and system communication that support a culture of compliance, transparency and non-retaliation.
Compliance Officer
Tenet Healthcare Corporation
Detroit, MI
11.2018 - 03.2020
- Serve as Compliance Officer for two facilities within the Tenet Healthcare System, my primary responsibilities are to:
- Identify Hospital risk in physician arrangements, overpayments, documentation, billing, accreditation, patient rights, licensing and quality of care matters, by conducting audits, monitoring previously identified risks and completing risk assessments.
- Complete written compliance analysis and work collaboratively with Hospital leadership, Hospital Trustee Board of Directors and Legal Counsel to remediate all compliance issues identified.
- Oversee the implementation of corrective actions and monitoring the effectiveness of the remediation plans for identified issues and potential audit findings, in addition to providing training to ensure continued compliance.
Director of Physician Contracting
Beaumont Health System
Royal Oak, MI
04.2018 - 10.2018
- Served as Director of Physician Contracting for Beaumont Health system, my Primary Responsibilities were to:
- Manage the implementation of new physician contracting and physician compensation models, including the execution of a unified model for newly acquired hospitals.
- Evaluate existing relationships with Beaumont Health business partners and proposed solutions to improve efficiency and reduce redundancy.
- Collaborate with key leadership members on fair market value and commercially reasonableness analysis when determining contract terms with clinical departments.
- Assess existing contracting process and electronic management system to identify potential compliance deficiencies. Redesign contracting process to improve efficiency. Implement system wide changes to improve contracting timeliness, accuracy and compliance.
- Participated in system committees to improve management of physician payments from identifying referral sources, tracking relationships in electronic applications, ensuring all accounts payable divisions’ data was tracked in a transparent manner which allowed leaders to identify inappropriate payments.
Compliance Officer
Tenet Healthcare Corporation
Detroit, MI
01.2014 - 03.2018
- Served as Compliance Officer, for various adult acute care hospitals in the Detroit Market of Tenet Healthcare System, my primary responsibilities were to:
- Identify Hospital risk associated with referral source arrangements, EMR documentation, billing, accreditation, patient rights, overpayments, physician engagement, licensing and quality of care matters through audits and risk assessments.
- Engage hospital leadership and staff through training/education (i.e. Town Halls, Leadership Meetings, Rounding, Orientation, and Newsletters) on various compliance related topics (i.e. gifts from vendors, referral source and operational compliance).
- Independently investigate and/or supervise the investigation of compliance and ethics concerns reported through the Ethics Hotline and other reporting mechanisms. Analyze findings, recommend and/or approve corrective action plans, as applicable.
Project Manager – Physician Contracting and Auditing
VHS of Michigan, Inc. d/b/a Detroit Medical Center
Detroit, MI
03.2012 - 08.2014
- System Administrator of Contraxx contract management system, which included managing user accounts, user training and physician contract reviews for compliance with legal requirements, government regulations and company policies, including employment contracts. Control of release of physician payment requisitions submitted to Accounts Payable to ensure compliance with contract terms. As required, researched government regulations to determine if an exception or legal precedence to justify contract terms existed. Worked with hospital leadership to ensure new and renewal contracts are completed timely. Maintain temporary non-compliance log, including real estate contracts, in accordance with Stark Law regulations.
Legal Technology Coordinator
The Detroit Medical Center
Detroit, MI
06.2009 - 02.2012
- Maintained Changepoint Contract management system, including developing new and improving existing workflows, created reports for users and compliance audit analysis. Maintained user accounts and ensured system processes were in line with compliance policies and government regulations. Reviewed and approved limited value physician contracts and subsequent purchase order for services. Developed quarterly communications for system users and hospital administration to ensure compliance with policy, and notify leaders of process changes. Assisted corporate counsel with initial physician contracts drafts, in addition, to general paralegal responsibilities, such as, due diligence associated with acquisitions, data collection and analysis for self-disclosures, copyright and trademark applications, redesign and management of the Legal Department webpage and management of all temporary staff.
Legal Assistant
Detroit Medical Center
Detroit, MI
08.2006 - 06.2009
- Supported multiple attorneys and corporate administrators, including General Counsel by preparing confidential correspondence, initial contract and court filing drafts that require knowledge of legal terminology and standard formats. Performed legal administrative tasks, including, legal research of medium difficulty, investigated facts and laws relative to assigned projects and compiled data from a variety of legal sources to present to attorneys. Prepared motions, interrogatories, notice of hearings with praecipes, and briefs for filing in Federal, Circuit and District Courts; in addition to exhibit books for union arbitrations. Managed and prepared assignments for Summer Interns.
Education
Bachelor of Science - Sociology, minor Economics
Central Michigan University
Mt. Pleasant, MI08.1998
Paralegal Certification -
Oakland University
RochesterSkills
- Compliance Program Implementation
- Compliance Administration
- Risk Mitigation
- Operations Management Improvement
- Project Management
- Cross-Functional Team Leadership
- Contract Management
- Process Improvement
Websites
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
- Health Care Compliance Association, Member, Certified in Healthcare Compliance (CHC)
- Michigan Healthcare Association, Member
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Market Director of Compliance, North, South and Jackson Markets
Henry Ford Health System
03.2020 - 03.2025
Compliance Officer
Tenet Healthcare Corporation
11.2018 - 03.2020
Director of Physician Contracting
Beaumont Health System
04.2018 - 10.2018
Compliance Officer
Tenet Healthcare Corporation
01.2014 - 03.2018
Project Manager – Physician Contracting and Auditing
VHS of Michigan, Inc. d/b/a Detroit Medical Center
03.2012 - 08.2014
Legal Technology Coordinator
The Detroit Medical Center
06.2009 - 02.2012
Legal Assistant
Detroit Medical Center
08.2006 - 06.2009
Bachelor of Science - Sociology, minor Economics
Central Michigan University
Paralegal Certification -
Oakland University
CORE COMPETENCIES
- Healthcare Compliance Program Implementation
- Compliance Administration
- Operations Management Improvement
- Project Management
- Cross-Functional Team Leadership
- Contract Management
- Process Improvement