Jenidiss Diaz
Homestead,FL
Summary
Professional Order Fulfillment Manager offering five years of expertise in supervising and training 15 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand. Achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Order Fulfillment Manager
Dennis Uniform
Miami, FL
06.2019 - Current
- Analyzed data trends to forecast future inventory needs and adjust purchasing strategies accordingly.
- Conducted regular performance evaluations for warehouse staff, providing feedback for improvement and growth opportunities.
- Introduced automated systems that allowed for faster picking, packing, and shipment of orders while minimizing manual labor requirements.
- Improved customer satisfaction ratings through consistent attention to detail in fulfilling orders accurately and promptly.
- Implemented quality control measures to minimize errors and returns from customers.
- Managed stock levels effectively by closely monitoring inventory levels against demand forecasts, avoiding stockouts, and reducing excess inventory.
- Trained new team members on company procedures to maintain consistency in order fulfillment operations.
- Addressed customer inquiries regarding their orders quickly and professionally, fostering positive client relationships that led to repeat business.
- Optimized warehouse layout for better efficiency in picking, packing, and shipping orders.
- Reduced order processing time with the adoption of advanced warehouse management software.
- Managed a team of warehouse employees to ensure timely and accurate order fulfillment.
- Collaborated with sales teams to anticipate high-demand periods and adjust staffing levels accordingly.
- Coordinated cross-departmental communication for more efficient order processing and fulfillment.
- Streamlined order fulfillment processes by implementing efficient inventory management systems.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
Customer Service Manager
Aa Uniform
Miami, FL
05.2000 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Created and reviewed invoices to confirm accuracy.
- Developed and offered unique discount options to drive interest in new product lines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed strong relationships with suppliers, resulting in improved delivery times and lower costs.
After-School Program Leader
Sunset Park Elementary
Miami, FL
12.1999 - 05.2000
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
- Fostered a positive learning atmosphere by promoting respect, curiosity, cooperation among students.
- Implemented student safety measures across program to minimize accidents.
- Selected nutritious snacks and educational toys for students.
- Developed and coordinated after-school programs and activities.
- Formulated and implemented school safety and security policies.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Supervised up to 20 students during outdoor exercise periods, monitoring group and individual safety.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
- Coordinated with volunteers who provided additional support during various activities.
Inventory Specialist
Marshalls Department Store
Miami, FL
03.1998 - 12.1999
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Education
High School Diploma -
American Senior High School
Hialeah, FLSkills
- Shipping and receiving
- Warehouse Operations
- Quality Assurance
- System optimization
- Customer Service
- Worker Supervision
- Team Collaboration
- Daily Operations Management
- Relationship Building
- Data Entry
- Shipment Tracking
- Customer Relationship Management
- Documentation
- Staff Management
- Mentoring and training
- Schedule Management
- Staff Supervision
- Issue Resolution
- Order Fulfillment
- Skilled in MS Office and Adobe Suite, MS Office 365, Prizm, CRM, Intranet, UPS, DU 467, DU 365
- Inventory Audits
- Outgoing Shipments Oversight
- Incoming Shipments Review, Return, and Return to Sender
- Critical Thinking
- Decision-Making
- Inventory Reconciliation
- Shipment Coordination
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Order Fulfillment Manager
Dennis Uniform
06.2019 - Current
Customer Service Manager
Aa Uniform
05.2000 - 06.2019
After-School Program Leader
Sunset Park Elementary
12.1999 - 05.2000
Inventory Specialist
Marshalls Department Store
03.1998 - 12.1999
High School Diploma -
American Senior High School