Rhonda Gibson
Blythe,GA
Summary
After many years in Business Mangement I decided to go back to school to be Certified as a CMA. I enjoy working with people and have great people/customer service skills. I wanted a job/career that I could work at well into my 70s. I am currently 55 . The Medical Field is a great place to start with limitless possibilities for growth and advancement. I look forward to learning and growing and being part of the CMA community. I currently attend monthly meetings at Augusta Tech with The CSRA Chapter of Medical Assistants that are affiliated with The Georgia society of Medical Assistants. I also receive my CEUs through them.
Overview
24
24
years of professional experience
Work History
Order Fulfillment Manager
Amazon Fulfillment Center
01.2023 - Current
- Introduced automated systems that allowed for faster picking, packing, and shipment of orders while minimizing manual labor requirements.
- Analyzed data trends to forecast future inventory needs and adjust purchasing strategies accordingly.
- Implemented quality control measures to minimize errors and returns from customers.
- Coordinated cross-departmental communication for more efficient order processing and fulfillment.
Office Manager
Magnolia Buildings
04.2014 - 01.2023
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored
- Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time
- Ensure filing systems are maintained and current
- Establish and monitor procedures for record-keeping
- Ensure security, integrity, and confidentiality of data
- Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Handle customer inquiries and complaints
Loan Officer
Money Solutions
12.2011 - 03.2014
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Interview applicants to determine financial eligibility and feasibility of granting loans
- Determine all applicable ratios and metrics and set up debt payment plans
- Communicate with clients either to request or to provide information
- Justify decisions (approvals/rejections) and report on them
- Complete loan contracts and counsel clients on policies and restrictions
Store Manager
Fred’s
07.2009 - 12.2011
- Recruit and hire new employees
- Train, manage, and regularly evaluate staff performance
- Manage all store operations and delegate responsibilities
- Supervise employees, providing coaching and mentorship to optimize productivity and increase sales
- Set and monitor store's budget, making every effort to maximize efficiency and profits
- Manage appropriate levels of stock and purchases while staying on budget
- Address customer complaints/feedback in a professional manner
- Plan and execute specials and promos, including year-end clearance sales
- Maintain current knowledge of market/trends
Assistant Manager
Dollar General
04.2006 - 05.2009
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales associates
Records Manager
AU Health
02.2001 - 01.2002
- Streamlined records retrieval processes, reducing time spent searching for information.
- Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.
- Established a secure document destruction process, safeguarding sensitive information from unauthorized access.
- Developed comprehensive training programs to improve team productivity and ensure compliance with regulations.
Education
MEDICAL TERMINOLOGY (MTE1) - Medical Terminology
MedCA Allied Health Medical Terminology
OnlineBLS / CPR -
BLS / CPR Certified American Heart Ass.
Augusta, GA09.2024
CMA And MA1 - Certified Clinical&Administrativ Medical Assistant
Breath of Life CMA
Evans, GA09.2023
GED -
Augusta Technical College
Augusta, GA08.2023
Skills
- Employee Evaluation for store performance
- Medical Records Management
- Office Management
- Store Management Experience
- Customer service expertise
- Scheduling Appointments
- Maintaining inventory
- Loss prevention expertise
- Loan officer for the State of Ga
- Experience in billing and collections
- Shipping and receiving
- HAZ MAT Certified
- Order Fulfillment
Timeline
Order Fulfillment Manager
Amazon Fulfillment Center
01.2023 - Current
Office Manager
Magnolia Buildings
04.2014 - 01.2023
Loan Officer
Money Solutions
12.2011 - 03.2014
Store Manager
Fred’s
07.2009 - 12.2011
Assistant Manager
Dollar General
04.2006 - 05.2009
Records Manager
AU Health
02.2001 - 01.2002
MEDICAL TERMINOLOGY (MTE1) - Medical Terminology
MedCA Allied Health Medical Terminology
BLS / CPR -
BLS / CPR Certified American Heart Ass.
CMA And MA1 - Certified Clinical&Administrativ Medical Assistant
Breath of Life CMA
GED -
Augusta Technical College
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