Jenien sadik
Cleveland
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Associate Banker
JP Morgan Chase
03.2020 - 11.2023
- Supporting customers with traditional banking needs
- Certified in opening and closing accounts
- Informs customers with chase bank products
- Provided customers with high level of service, privacy and confidentiality
- Opened new deposit related accounts, credit cards, and savings products and process changes to existing accounts
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Quickly established credibility with clients
- Worked closely with the internal audit team to achieve an excellent score in the semiannual government audit
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Interface with 100+ banking customers per week
- Mentored and helped two interns onboard for the period of three months
- Proactively partners with Branch Manager to develop and implement promotional sales campaigns, cross-sell plans and tele consulting activities
Assistant Manager
Verizon Wireless
06.2016 - 02.2020
- Sold various products by explaining unique features and educating customers on proper application
- Recommended optimal merchandise based on customer needs and desires
- Educated customers on product and service offerings
- Communicated with customers about plan offerings, including policies, restrictions and refund policies
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Worked closely and followed up with colleagues regarding documentation, operational issues and materials ordering
- Hired and trained 10+ employees on new products, customer service, and consultative selling techniques
- Organized payroll management, team scheduling, and inventory control
Education
Bachelor Of Business Administration - Business Administration
Cleveland State University
Cleveland, OH05.2020
Skills
- Strategic decision making
- Proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
- Active listener
- Customer consulting
- Accurate record keeping
- Strong computer skills
- Calm under pressure
- Proven team leader
- Brand building and awareness
- Organized
- Eye for detail
- Project management
- Marketing strategy
- Team collaboration
- Mentoring
- Schedule management
- Time management
- Company event coordination
- Driving continuous improvement
Languages
Arabic
Native or Bilingual
Accomplishments
Magna Cum Laude
Timeline
Associate Banker
JP Morgan Chase
03.2020 - 11.2023
Assistant Manager
Verizon Wireless
06.2016 - 02.2020
Bachelor Of Business Administration - Business Administration
Cleveland State University