Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jenifer Bettencourt

FL

Summary

Dynamic leader with a proven track record at All Surface Refinishing, excelling in operations management and customer relations. Spearheaded innovative strategies, enhancing customer satisfaction and streamlining processes. Skilled in strategic planning and CRM, achieving significant business growth. Cultivates strong team dynamics and excels in decision-making, driving operational excellence.

Overview

10
10
years of professional experience

Work History

Co-Owner and Operator

All Surface Refinishing
03.2006 - 03.2009
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Established foundational processes for business operations.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Streamlined data entry for production metrics, improving accuracy and accessibility of operational reports.
  • Met production targets and tight deadlines by collaborating closely with team members.

CPR Training and Marketing Development

American Red Cross
09.2007 - 10.2008
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Explored new technologies and approaches to streamline processes.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Boosted social media engagement through creative content creation.
  • Conducted comprehensive market research to inform strategic planning.
  • Collaborated on marketing campaign that significantly increased brand awareness.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Youth Counselor

Boys and Girls Club of Virgnia
05.2002 - 08.2003
  • Monitored youth behavior and offered guidance and support for positive change.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Provided crisis intervention and emotional support to youth.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Helped youth develop and achieve personal goals with close support.
  • Collaborated with parents, teachers, and community resources to provide comprehensive support for clients'' needs.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.

Wait Staff Member

Chili's Bar and Grill
08.2000 - 07.2001
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Store Manager

Sunglass Hut
11.1998 - 11.2000
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Associate of Arts - Liberal Arts And Sciences

Germanna Community College
Locust Dale, VA
05-2005

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Sales strategies
  • Operations management
  • Records management
  • Strategic planning
  • Customer retention
  • Budget development
  • Systems managament
  • Workforce management
  • Goal setting
  • Innovation mindset
  • Customer relationship management (CRM)

Accomplishments

Despite being dyslexic I achieved a 3.89 GPA, graduated magna cum laude and made the deans list every semester while in attendance at Germanna Community College.

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Adventure Travel
  • Road Trips
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Blogging
  • Acting and Theater
  • Crafting and DIY Projects
  • Drawing and Painting
  • Fashion
  • Creative Writing

Timeline

CPR Training and Marketing Development

American Red Cross
09.2007 - 10.2008

Co-Owner and Operator

All Surface Refinishing
03.2006 - 03.2009

Youth Counselor

Boys and Girls Club of Virgnia
05.2002 - 08.2003

Wait Staff Member

Chili's Bar and Grill
08.2000 - 07.2001

Store Manager

Sunglass Hut
11.1998 - 11.2000

Associate of Arts - Liberal Arts And Sciences

Germanna Community College

Similar Profiles

CREATE PROFILE
Jenifer Bettencourt