Jenifer Carey
Basehor
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at WaterOne, leveraging expertise in SAP, GIS & AIMS, and Share Point. As a New Service Inspector and Dispatcher, demonstrated exceptional ability to manage complex tasks, leading to a 25% improvement in inspection and repair turnaround times. Renowned for dependability and a customer-oriented approach, consistently meets or exceeds employer expectations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
New Service Inspector
WaterOne
Lenexa, KS
06.2014 - Current
- Inspect and examine meter pits and vaults for defects and to verify conformance with diagrams, and specifications for WaterOne standards.
- Prepare reports detailing findings of inspections.
- Identify repairs needed to meet WaterOne standards.
- Recommend solutions to correct a repair needed.
- Maintain up-to-date inspection records for all Final Inspections needed.
- Communicate effectively with builders, plumbers and customers by phone, email or in person meetings to help resolve any issue with repairs needed to pass Final Inspection.
Dispatcher
Waterone
Lenexa, KS
06.2014 - 09.2015
- Monitor SAP IW58 for leak investigation and repair adjust notifications and assign accordingly.
- Answered phone calls and responded to customer questions regarding possible leak on a water main or meter pit, line locate request and emergency locate request.
- Create notifications and work order for repairs to mains, valves, vaults and meter pits.
- Setup Tap request for plumbers.
- MIGO small and large taps.
- Create Kansas One Call standard and emergency locates.
- Create Everbridge / Water down notifications.
Dispatcher
Deffenbaugh Industries
Kansas City, KS
04.2013 - 06.2014
- Planned, organized, and managed work of drivers to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery and pickup of waste containers.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
Dispatch Coordinator
Kansas City Kansas Public School District
Kansas City, KS
07.1993 - 12.2012
- Organized driver routes and explained individual route parameters for each assignment.
- Responded to high volume of phone and email requests to provide logistics information.
- Received new orders, prepared documentation, and assigned personnel.
- Maintained records of driver lists for DOT compliance, CDL renewal, CPR & First Aid renewal.
- Participated in department meetings to provide input to colleagues about the type of specialized equipment needed to transport special needs students.
Education
WaterOne Aspiring Leaders Academy
Lenexa, KS10.2022
Certificate - Office of Water Programs
California State University, Sacramento
California-Online05.2017
High School Diploma -
Bishop Ward High School
Kansas City, KS05.1987
Skills
- SAP Proficient
- GIS & AIMS
- Share Point
- Excel
- Tap Setup & MIGO
- Line Locate System
- Proficient Record Keeper
- Customer Oriented
- Dependable
- Trustworthy
Timeline
New Service Inspector
WaterOne
06.2014 - Current
Dispatcher
Waterone
06.2014 - 09.2015
Dispatcher
Deffenbaugh Industries
04.2013 - 06.2014
Dispatch Coordinator
Kansas City Kansas Public School District
07.1993 - 12.2012
WaterOne Aspiring Leaders Academy
Certificate - Office of Water Programs
California State University, Sacramento
High School Diploma -
Bishop Ward High School