Jenifer Carey
Basehor
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at WaterOne, leveraging expertise in SAP, GIS & AIMS, and Share Point. As a New Service Inspector and Dispatcher, demonstrated exceptional ability to manage complex tasks, leading to a 25% improvement in inspection and repair turnaround times. Renowned for dependability and a customer-oriented approach, consistently meets or exceeds employer expectations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
New Service Inspector
WaterOne
06.2014 - Current
- Inspect and examine meter pits and vaults for defects and to verify conformance with diagrams, and specifications for WaterOne standards.
- Prepare reports detailing findings of inspections.
- Identify repairs needed to meet WaterOne standards.
- Recommend solutions to correct a repair needed.
- Maintain up-to-date inspection records for all Final Inspections needed.
- Communicate effectively with builders, plumbers and customers by phone, email or in person meetings to help resolve any issue with repairs needed to pass Final Inspection.
Dispatcher
Waterone
06.2014 - 09.2015
- Monitor SAP IW58 for leak investigation and repair adjust notifications and assign accordingly.
- Answered phone calls and responded to customer questions regarding possible leak on a water main or meter pit, line locate request and emergency locate request.
- Create notifications and work order for repairs to mains, valves, vaults and meter pits.
- Setup Tap request for plumbers.
- MIGO small and large taps.
- Create Kansas One Call standard and emergency locates.
- Create Everbridge / Water down notifications.
Dispatcher
Deffenbaugh Industries
04.2013 - 06.2014
- Planned, organized, and managed work of drivers to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery and pickup of waste containers.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
Dispatch Coordinator
Kansas City Kansas Public School District
07.1993 - 12.2012
- Organized driver routes and explained individual route parameters for each assignment.
- Responded to high volume of phone and email requests to provide logistics information.
- Received new orders, prepared documentation, and assigned personnel.
- Maintained records of driver lists for DOT compliance, CDL renewal, CPR & First Aid renewal.
- Participated in department meetings to provide input to colleagues about the type of specialized equipment needed to transport special needs students.
Education
WaterOne Aspiring Leaders Academy
Lenexa, KS10.2022
Certificate - Office of Water Programs
California State University, Sacramento
California-Online05.2017
High School Diploma -
Bishop Ward High School
Kansas City, KS05.1987
Skills
- SAP Proficient
- GIS & AIMS
- Share Point
- Excel
- Tap Setup & MIGO
- Line Locate System
- Proficient Record Keeper
- Customer Oriented
- Dependable
- Trustworthy
Timeline
New Service Inspector
WaterOne
06.2014 - Current
Dispatcher
Waterone
06.2014 - 09.2015
Dispatcher
Deffenbaugh Industries
04.2013 - 06.2014
Dispatch Coordinator
Kansas City Kansas Public School District
07.1993 - 12.2012
WaterOne Aspiring Leaders Academy
Certificate - Office of Water Programs
California State University, Sacramento
High School Diploma -
Bishop Ward High School
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