Jameria Ponder
McDonough,GA
Summary
I am a professional looking to join a company that I can grow with. I have worked in customer service for over 5 years and have gained enough knowledge to adapt to any new venture of my choosing. My hard work and attention to detail are what set me apart from others. I look forward to my accomplishments in the future and use what I have learned to create more opportunities for more.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hollis Cobb Associates
Duluth, GA
07.2023 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Optical Lab Technician
Luxottica Optical
McDonough, GA
11.2021 - 12.2022
- Provided customer service and answered questions about eyeglass products and services.
- Assisted in the design and fabrication of lenses according to customer specifications.
- Checked finished eyewear products for accuracy against prescriptions.
- Maintained an inventory of contact lenses, frames, accessories and other materials used in the lab.
- Ensured compliance with safety regulations while operating machinery in the lab.
- Calibrated lensometer equipment to ensure precise results when measuring lenses.
Digital Personal Shopper
Walmart
Covington, GA
12.2022 - 03.2023
- Responded quickly and effectively to customer complaints and inquiries.
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Completed pickup and shopping orders for customers within local area.
- Assisted teammates with daily tasks during peak periods.
- Scanned items when pulling from shelves to update system stock information.
Customer Service
Publix
Conyers, Georgia
07.2017 - 05.2020
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Created reports of customer service activities for management review.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Developed relationships with customers through friendly interactions over the phone.
- Maintained current knowledge of company products, services, and processes.
- Worked closely with other departments to resolve complex customer issues.
- Provided ongoing support for customers throughout the entire sales process.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Salem High School
Conyers, GA05-2009
Some College (No Degree) - Business Management
Gordon State University
Barnesville, GASkills
- Inbound and Outbound Calling
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Account updating
- Data Entry
- Complaint resolution
- Customer Service
- Credit card payment processing
- Time management abilities
- SAP proficient
- Proficient in Microsoft Suite
- Epic Accounting System
References
References available upon request.
Timeline
Customer Service Representative
Hollis Cobb Associates
07.2023 - 07.2024
Digital Personal Shopper
Walmart
12.2022 - 03.2023
Optical Lab Technician
Luxottica Optical
11.2021 - 12.2022
Customer Service
Publix
07.2017 - 05.2020
High School Diploma -
Salem High School
Some College (No Degree) - Business Management
Gordon State University