Jenifer Clayton
Summary
Service driven individual with a desire to deliver an exceptional, detailed experience. Resourceful customer service representative with over 10 years of experience in customer support, care and relations. Extensive background and expertise in creating positive experiences and customer satisfaction, dedicated to handling complex customer issues. Seeking a position offering opportunities for long term professional and personal growth.
Overview
10
10
years of professional experience
Work History
Hairstylist
Salon Posta
11.2022 - Current
Online Business Owner/Entrepreneur
Self-Employed
07.2020 - Current
- Created and cultivated new business model and plan
- Set up vision boards and adapted to a new success driven business owner mindset.
- Created and built online store from scratch.
- Handled all financial responsibilities within LLC, Trademark and product samples/ testing.
- Vigorously researched, sampled and communicated with suppliers to find quality products for the store.
- Established a recognizable brand, logo and theme around the business.
- Oversaw all social media platforms, affiliate marketing and content creation.
- Set up Brand Ambassador program for affiliates to join, share and earn rewards based on sales.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Oversaw all responsibilities pertaining to the business and branding.
Flight Attendant
SkyWest Airlines
01.2020 - 09.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Hairstylist
Dyer And Posta Salon
08.2016 - 01.2020
- Master Cosmetologist in high performance salon.
- Offer highly skilled and diverse salon services to customers including; color services, cuts and extensions.
- Greet clients consistently with a positive and professional demeanor.
- Work independently based off appointment calendar.
- Maintain existing client relationships while building rapport with new clients to create customer loyalty.
- Work with a team and support co-workers.
- Customer-focus which includes answering questions, educating clients on hair-care, products & services.
- Maintain a clean and sanitary workplace.
- Develop and maintain knowledge through continuing education courses.
Server Bartender
Sidelines Grille
09.2013 - 08.2016
- Server and bartender in high-volume restaurant/bar setting.
- Delivered exceptional, friendly and efficient service to customers.
- Strictly followed safety procedures and customer service protocols.
- Trained new employees on all restaurant practices.
- Managed inventory and draw reconciliation.
- Developed and fostered relationships with colleges to work well as a team.
- Managed closing responsibilities and cleaning duties.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma - undefined
North Paulding High School
Dallas, GA2014
Associate of Arts - Cosmetology
Ogeechee Technical College
Statesboro, GA2016
Skills
- First Aid/ CPR Certified
- Airline Safety Regulations
- Conflict Management
- Punctual and committed to customer service
- Exceptional communication skills
- Dedicated to a team driven environment
- Exemplify integrity professionally and personally
- Fast learner and excellent multi-tasker
- Physical and mental stamina
- Personable and affable
- Flexible and dependable
Accomplishments
- Achieved Silver Status from over 30 customer recognitions and compliments
- Achieved 10 or more recognitions from management and co-workers within the company
- Received promotion in less than12 months based on performance and benchmarks
Additional Information
- Member of Alpha Delta Pi Sorority
- Philanthropy involvement with Ronald McDonald House
- March of Dimes participant and involvement
Timeline
Hairstylist
Salon Posta
11.2022 - Current
Online Business Owner/Entrepreneur
Self-Employed
07.2020 - Current
Flight Attendant
SkyWest Airlines
01.2020 - 09.2022
Hairstylist
Dyer And Posta Salon
08.2016 - 01.2020
Server Bartender
Sidelines Grille
09.2013 - 08.2016
High School Diploma - undefined
North Paulding High School
Associate of Arts - Cosmetology
Ogeechee Technical College
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